Lilly Grant
Croydon,Australia
Summary
Professional with extensive experience in high-volume environments, adept at maintaining focus during long shifts. Proven ability to communicate effectively, ensuring accurate order completion and customer satisfaction. Skilled multitasker with a strong track record of supporting team objectives and enhancing service delivery. Recognized for exceptional attention to detail and efficiency in processing payments and preparing food. I am currently studying and completing a Certificate III in Dental Assisting courses through Foundation Education. I am keen to further my career in dental assisting.
Overview
4
4
years of professional experience
Work History
Sandwich Artist
Subway
Croydon, Australia
09.2023 - Current
- Communicated with customer to provide menu offering details and assist with decision-making.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Processed payments on cash register and counted back bills and change to patrons.
Costumer Service Officer
Mitre 10 Doncaster
Doncaster, VIC
05.2024 - 03.2025
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
Crew Member
McDonald's
Kilsyth, Australia
12.2021 - 08.2023
- Taking orders, prepared meals and collected payments.
- Worked front counter, drive-thru, kitchen, cafe trained in all areas.
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from the management team.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Education
Year 11 VCE - Psychology, Legal Studies,health Human Development
Lilydale High School
Lilydale, VIC12.2023
Skills
- Teamwork and collaboration
- Time management
- Cash handling
- Communication skills
- Customer service and support
- Coaching and mentoring
- Positive environment creation
- Quick learner
- Computing skills
- Reception program knowledge
References
- Chrissy, Manager, 0481 380 667
- Tiana, Manager, 0412 298 288
Timeline
Costumer Service Officer
Mitre 10 Doncaster
05.2024 - 03.2025
Sandwich Artist
Subway
09.2023 - Current
Crew Member
McDonald's
12.2021 - 08.2023
Year 11 VCE - Psychology, Legal Studies,health Human Development
Lilydale High School