Lilly Mickovski
Mount Warrigal,NSW
Summary
Experience in all cleaning techniques and exceptional customer service, demonstrating a strong work ethic and organisational skills. Achieved significant improvements in workplace cleanliness and customer satisfaction, leveraging multitasking abilities for high efficiency.
Overview
17
17
years of professional experience
Work History
Customer Service
Coles Group
03.2008 - Current
- Greeting and assisting customers at the store's counter.
- Managed high volume clients while maintaining excellent customer service standards.
- Provide extraordinary customer service to clients.
- Using computer systems to manage transactions accurately.
- Receiving, checking, and acquitting stock under supervision.
- Packing stock and preparing for customers.
- Inspecting and accepting returned items and providing refunds.
- Performing manual handling using various methods.
Cleaner
MN Cleaning Services
02.2016 - 09.2019
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Skills
- Safe cleaning with chemicals
- Strong customer service
- Strong work ethic
- Multitasking
- Organizational skills
- Safety standards and protocols
- Customer service focus
- Efficient cleaning techniques
Timeline
Cleaner
MN Cleaning Services
02.2016 - 09.2019
Customer Service
Coles Group
03.2008 - Current
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