Lilly Ritchie
Port Macquarie,NSW
Summary
Motivated professional dedicated to enhancing organizational efficiency through diligent execution of tasks. Proven ability to thrive in both team-oriented and independent environments. Strong commitment to achieving collective goals and fostering trust within teams.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Worker
Bunnings Warehouse
Port Macquarie, NSW
09.2025 - Current
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Assisted customers in selecting products based on needs, enhancing overall shopping experience.
- Processed sales transactions accurately and efficiently, ensuring timely completion of orders.
- Resolved customer inquiries and complaints promptly, fostering a positive store environment.
Bartender
Tudor Hotel
Tamworth, NSW
11.2024 - 08.2025
- Delivered exceptional service during high-volume events, weekends, and evenings.
- Responsible for precise cash handling, maintaining accuracy in financial reporting.
- Conducted comprehensive opening and closing tasks, including preparing cash drawers and taking inventory.
- Followed standard procedures for bar operations to ensure efficiency at shift transitions.
Bartender/ Waitress
South Bowling Club
Tamworth
12.2023 - 01.2024
- Ensured outstanding customer service by serving patrons with kindness and respect.
- Welcomed customers and presented menus to facilitate order selection.
- Executed phone bookings for efficient table management.
- Took orders, served food, and prepared drinks to meet customer needs.
- Cleared tables and wiped down surfaces to promote a tidy environment.
- Arranged table settings for events, enhancing overall ambiance.
- Handled cash management accurately at end of day close-out.
- Cleaned bar area regularly while restocking as needed.
Cafe Barista
West League Club
Tamworth
11.2023 - 12.2023
- Provided exceptional customer service to enhance overall dining experience.
- Handled cash transactions with accuracy, contributing to financial integrity.
- Prepared and served food and beverages according to established standards.
- Maintained cleanliness of service area in compliance with food safety protocols.
- Collected and cleaned used dishes and cutlery efficiently.
- Washed dishes regularly to support kitchen workflow.
- Restocked drink fridges and cake displays for customer convenience.
- Executed opening and closing procedures to ensure smooth daily operations.
Sales Assistant
Chemist Warehouse
Port Macquarie
07.2022 - 11.2022
- Executed customer purchases and scripts efficiently.
- Maintained inventory by replenishing stock and rotating products, checking expiry dates.
- Optimized display setups for catalog promotions.
- Ensured planogram completion with accurate price tickets.
- Facilitated click-and-collect processes seamlessly.
- Ordered stock to support store requirements.
- Guided customers in healthcare and fragrance product choices.
- Excelled in providing high-quality customer service.
Sales Assistant
Big W
Port Macquarie
06.2021 - 07.2022
- Merchandising
- Cash handling
- Click & collect
- Layby desk - refunds and laybys
- Customer service in store and over phone
- Stock and recovery
- Door greeter
- End of day closing
Education
Year 10 certificate -
Quirindi High School
Quirindi, NSWSkills
Collaboration and teamwork
Strategic problem-solving
Organizational abilities
Effective communication
Efficient time management
Building relationships
Flexibility and adaptability
Proficient in software applications
Certification
- HOSPITALITY
- RSA
- RCG
Timeline
Customer Service Worker
Bunnings Warehouse
09.2025 - Current
Bartender
Tudor Hotel
11.2024 - 08.2025
Bartender/ Waitress
South Bowling Club
12.2023 - 01.2024
Cafe Barista
West League Club
11.2023 - 12.2023
Sales Assistant
Chemist Warehouse
07.2022 - 11.2022
Sales Assistant
Big W
06.2021 - 07.2022
Year 10 certificate -
Quirindi High School