Lilly Titter

• Ensuring timely, efficient, and accurate high-level quality administrative support at all times.
• Understanding policies and procedures and maintaining records.
• Building and maintaining credible stakeholder relationships with internal and external customers.
• Efficient in Tech One, Microsoft suite software programs, ECM, OneMap, and Bluebeam, as well as NSW Planning Portal.
• Schedule and coordinate meetings, prepare agendas, and briefing notes and provide accurate and concise minutes of meetings.
• Manage a stream of competing tasks and priorities to meet agreed service deadlines.
• Conducting new employee onboarding training.

• Assisting external and internal customers with enquires and requests through phone, face to face and digital platforms.
• Able to handle difficult situations with confidence and resilience.
• Adhering to workforce management processes, performance / quality coaching, and ensuring service standards and performance objectives are met.
• Recording accurate customer information, documentation, requests and applications.
• Educating customers whilst managing customer expectations in a respectful and efficient manner.
• Pre-assessment and registration of applications whilst ensuring correct data and information has been supplied.
• Undertake appropriate training whilst keeping up to date with policies and procedures.
• Performing cashiering functions, including receipting payments, cash handling, balancing, and security of daily takings.
• Provide suggestions for process improvement that enhance external and internal customer experience.
• Utilise regular feedback and coaching to strive for continual performance improvement.

• Customer Service both internally and externally.
• Administrative support.
• Records Management.
• Phone and face to face customer communication.

• Bookings and scheduling.
• Update and maintain relevant statistical information.
• Maintain Companion Animal Register.
• Front counter cashiering and reception duties.
• General tasks as required.
• Data entry and word processing.
• Organise and cater meetings.
• Maintaining Council's Customer Request Management system.

• Scanning and record keeping.

• Vetting and treatment for animal health.
• Work individually to achieve targets or goals within a set time.
• WHS within industry.
• Feed runs.
• Animal husbandry.
• Weanling handling.