LILLY VASQUEZ
Essendon,VIC
Summary
Successful human resource candidate with expertise in employee recruitment, payroll management and operational support on a range of HR/employment matters. Adept at building and maintaining positive relationships with employees and management to facilitate positive HR outcomes which minimise risk through consistent compliance with legislation, process, and internal policy.
Overview
15
15
years of professional experience
Work History
HR Advisor
Chemist Warehouse
01.2023 - Current
- Acting as a point of contact and information on a range of HR matters for line managers and employees
- Providing operational support for (and oversight of) line managers dealing with formal cases of employee grievances, workplace investigations, or dismissal/termination to ensure that they comply with proper process and make decisions/take actions that are justified and lawful
- Generating formal correspondence to employees on behalf of line managers
- Keeping and maintaining accurate records relating to HR matters
- Coaching and mentoring line managers to effectively manage performance-related issues
- Advising stakeholders on matters requiring interpretation of HR-related legislation, internal HR policies, and - particularly for this role – Modern Awards/Enterprise Agreements
- Identifying and implementing opportunities to improve HR delivery, or to minimise risk.
HR Advisor
Unipart Group
02.2022 - 01.2023
- Provide accurate advice on employment terms and conditions, HR procedures and policy for Melbourne and Sydney warehouse sites
- Employee relations including performance management, investigations and grievance management support
- Based at the Tullamarine warehouse site full time
- Delivery of HR Communications via Comm cell meetings
- Manage contract preparation and onboarding of employees
- Periodic reporting and analysis of HR metrics and data
- Recruitment & On-boarding - Support stakeholders and managing the on-boarding and induction of new employees
- Time and Attendance and payroll administration for VIC and NSW
- Remuneration & Benefits - Provide information to employees for queries regarding award/EBA interpretation, pay clarification and associated penalties and benefits
- Assist in reviewing, updating and implementing human resources policies and procedures
- Participate in local and global HR Projects such as succession planning, performance review and development, The Unipart Way (operational excellence/continuous improvement processes, payroll implementation, etc
- Updating and maintaining of HR records
- Management of Workers Compensation claims and RTW co-ordination
- General HR Administration – such as recruitment requisitions, new starter packs and employment contracts, bonus letters, salary/wage increase notifications etc
- Assist in other generalist HR duties as required.
HR Coordinator
Uniting
07.2021 - 01.2022
- Deliver and implement effective and efficient human resources service centre functions such as HR administration, advice & support, people data management and HRIS system support
- Provide excellent customer service ensuring a high level of support, guidance, and advice to all levels of the organisation in managing their People & Culture needs including being the first point of contact for queries relating to policies, life cycle processes and system questions or issues and escalation as required
- Work collaboratively with Business Partners and dedicated program teams ensuring end to end people and culture support
- Act as first point of call for all questions relating to People and Culture policies and procedures, referring to Business Partners or business unit leader as required
- Maintain knowledge of current employment legislation, industry standards and leading practice
- Provide advice on systems such as Uniting Self Service (USS), e-recruit and HRIS
- Ensure new starter processes are followed and recorded, including ensuring all details are accurately recorded on HRIS
- Coordinate the recruitment, onboarding, variation, and separation administration processes.
HR Officer
Country Fire Authority (CFA)
03.2021 - 06.2021
- Provide efficient and accurate HR administrative support to the HR Shared Services group and HR Coordinator
- Check and validate accuracy of staff movement action requests (HR eForms) and prepare HR letters/correspondence ensuring employee details and entitlements are accurately recorded
- Act as the first point of contact to provide timely and accurate information for employees and managers to resolve first level inquires on processes or policy
- Monitor the HR Services mailbox providing responses to employee queries and escalating matters for HR Advisor response where required
- Support all activities associated with the HR life cycle including managing regular compliance-based processes (probation dates, performance progression etc.)
- Undertaker records management administration for personnel files including managing the creation, maintenance, and archiving processes
- Assist with updating HR policies and procedures.
Payroll Officer
Royal Melbourne Hospital
08.2020 - 02.2021
- Ensuring the operational aspects of payroll processing of 20,000 staff and associated activities are accurate and delivered within appropriate time frames and comply with relevant legislation
- Processing time sheets and Roster On in accordance with awards, enterprise bargain agreements (EBAs) and payroll procedures
- Processing overpayments, terminations and leave and follow-up investigation as required
- Attending to payroll enquiries either by telephone, email, or face to face in a courteous and timely manner
- Resolving difficult enquiries and assisting in identifying payroll errors and implementing corrective action where required to ensure employee payments are processed accurately and database integrity is maintained.
National Payroll Officer
Linfox Armaguard Group
07.2019 - 08.2020
- Responsible for the timely and accurate administration, processing, reporting and maintenance of 2,500 weekly employees for Armaguard, Point2Point Secure and ITS on a state or entity basis
- Ensure weekly payrolls are accurate using Kronos time keeping system in an efficient manner
- Provide clear answers to payroll related inquiries from employees, supervisors and managers
- Ensure Job Keeper payments are done promptly and accurately
- Calculate and process Terminations
- All minimal conditions of employment are understood and adhered to and employees are paid according to their employment contract
- Perform the set up of all new employees ensuring compliance with company policies and appropriate set up all SAP master data fields
- Responsible for the interpretation, application and compliance with relevant awards, enterprise agreements and Industrial Relations regulations.
National and NZ Recruitment & HR Coordinator
Linfox Armaguard Group
02.2018 - 06.2019
- Undertake recruitment activities for the Armaguard Group in Australia and ACM Group in New Zealand from advertising to interviewing, reference checks and hiring
- Provide recruitment assistance to line managers including, screening, and interviewing and reference checks and contract generation
- Coordinate recruitment pre-employment checks including police checks, credit checks and medical assessments
- Provide training of Page Up recruitment system to managers as required.
Work-cover Case Manager
CGU Insurance
06.2017 - 01.2018
- Manage a portfolio of worker’s compensation claims with the aim to help injured workers recovery and return to work as quickly and safely as possible
- Prepare case conferences and employer claim reviews where required
- Pro-actively and effectively update and maintain the ongoing management of all dedicated Work-cover claims by updating Novus and Action systems and ensure tasks are completed within the required time frames
- Provide technical advice to clients in relation to the maintenance or strategic management of claim files
- Review worker entitlements and refer recommendations to cease ongoing entitle3ments to the technical manager or injury management advisor for consideration
- Ensure appropriate utilisation of occupational rehabilitation services and independent medical examiners.
HR Administrator
Mecca Brands Distribution Centre
09.2016 - 05.2017
- Support with end-to-end Distribution Centre recruitment and selection process; attraction, advertising, short listing, organizing first round interviews, conducting pre-employment screening process (criminal history and medical checks), job descriptions and induction schedules
- Drive OH&S compliance and conduct OHS induction to new employees
- Work-cover management and administration of claims for the Distribution centre
- Prepare new employment contracts and change of status contracts as well as ensuring the correct employee details, contract request information and authorisation details are displayed
- Work with the Distribution Centre Management team to ensure a smooth on-boarding experience and that the probationary period is managed accordingly and in a timely manner
- Provide generalist HR support and administration assistance
- Ensure all HR policies and procedures are up to date and available in hard copy for all managers/supervisors and employees.
OHS Administrator
RMIT University
01.2010 - 08.2016
- Coordinate a variety of f health, safety and wellbeing projects to RMIT Staff such as hearing tests, health checks, staff flu vaccination program, health and wellbeing expo, Audiometric testing, Health and Well-being awards and OHS training
- Assist to process and input workers’ compensation documentation
- Maintain and upgrade the Health and Safety website
- Administer new claims on the data base systems SAP as well as payment of accounts
- Process work cover and health and safety invoices via SAP system.
People Services Centre Consultant
Ernst & Young
01.2009 - 01.2010
- Perform day to day administration activities relating to assigned client group, assist with additional team administration tasks when required
- Provide system advice and resolve issues for user queries relating to course details, course content and information, course results, system issues and access
- Escalate unresolved system issues and user queries to the EY Leads Senior Consultant and/or relevant global helpdesks.
Education
Bachelor of Business Management - Human Resource Management
RMIT University
01.2008
Diploma of Business (Office Administration) -
RMIT Tafe
01.2000
Skills
- Microsoft Office suite of programs including Word, Excel, PowerPoint, Access and Outlook
- Workday
- Service Now
- Page Up
- MYOB PayGlobal
- Kronos
- Oracle
- SAP
- Resource Management System (RMS)
- Employee Orientation
- Labour Relations
- Cost Reductions
- Management Consulting
- HR policies and procedures
- Employee Surveys
- Payroll Administration
- Candidate Searching
- Relationship Building
- Performance Appraisals
- Recruitment and hiring
- Analytical and Critical Thinking
Personal Qualities
- Strong leadership qualities with a strong sense of initiative, flexibility, and accountability.
- Exemplary work ethic, high degree of diplomacy and professionalism.
- Excellent organisation, planning and time management skills.
- Analytical thinking and detail oriented with a continuous improvement mindset.
Career Education Summary
- HR Advisor, Chemist Warehouse, Perm, 01/2023, Present
- HR Advisor, Unipart Group, Perm, 02/2022, 01/2023
- Human Resources Coordinator, Uniting, Fixed term, 07/2021, 01/2022
- HR Officer, Country Fire Authority – CFA, Temping, 03/2021, 06/2021
- Payroll Officer, Royal Melbourne Hospital, Temping, 08/2020, 02/2021
- National and NZ Recruitment & HR Coordinator/Payroll Officer, Linfox Armaguard Pty Ltd, Perm, 02/2018, 08/2020
- Work-cover Case Manager, CGU, Fixed Term, 2017, 2018
- HR Administrator, Mecca Brands, Temping, 2016, 2017
- OHS Administrator, RMIT University, Perm, 2010, 2016
- People Service Centre Consultant, Ernst & Young, Perm, 2009, 2010
Hobbies and Interests
I am an active and sociable individual who enjoys doing Yoga and Zumba fitness to keep fit and have qualifications as a Meditation and Yoga Nidra facilitator as well as a Zumba instructor license. I also enjoy travelling interstate or internationally and going out and as a foodie I enjoy eating at restaurants of all types of international cuisine.
Timeline
HR Advisor
Chemist Warehouse
01.2023 - Current
HR Advisor
Unipart Group
02.2022 - 01.2023
HR Coordinator
Uniting
07.2021 - 01.2022
HR Officer
Country Fire Authority (CFA)
03.2021 - 06.2021
Payroll Officer
Royal Melbourne Hospital
08.2020 - 02.2021
National Payroll Officer
Linfox Armaguard Group
07.2019 - 08.2020
National and NZ Recruitment & HR Coordinator
Linfox Armaguard Group
02.2018 - 06.2019
Work-cover Case Manager
CGU Insurance
06.2017 - 01.2018
HR Administrator
Mecca Brands Distribution Centre
09.2016 - 05.2017
OHS Administrator
RMIT University
01.2010 - 08.2016
People Services Centre Consultant
Ernst & Young
01.2009 - 01.2010
Bachelor of Business Management - Human Resource Management
RMIT University
Diploma of Business (Office Administration) -
RMIT Tafe
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