Lilly Watts
Bittern,VIC
Summary
Dynamic and results-oriented professional with extensive experience in reception management and customer relations, honed at Bunnings and Montalto. Excelled in enhancing customer loyalty through exceptional service and skilled in leveraging document digitization to streamline operations. Demonstrates strong team-based leadership and a proactive approach to learning and self-improvement.
Contributed in Navy Cadets from 2016-2020 and aged out as a Petty Officer at TS Tingira at HMAS Cerberus. This included a lot of team building and leadership experience and allowed me to learn about leading a team in stressful situations and build my group speaking confidence at a young age.
Overview
6
6
years of professional experience
Work History
Receptionist Administrator
Bunnings
11.2023 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
Head Waiter
Montalto
08.2018 - 11.2023
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
Education
VCE
Dromana Secondary College
Dromana, VIC12.2020
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Mail handling
- Document scanning and digitization
- Calendar management
- Supply management
- Customer relations
- Wine knowledge
- Willingness to learn
- Can take constructive criticism
- Self motivation
- Team-based leadership
Timeline
Receptionist Administrator
Bunnings
11.2023 - Current
Head Waiter
Montalto
08.2018 - 11.2023
VCE
Dromana Secondary College
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