LILLYANA RICCI

Since working at SOPO I have prepared and served a variety of hot and cold beverages through the cafe and the bar. I have opened and closed the cafe solo, Assisted with promotional events, including bingo, weekly raffle draws, trivia and functions. While working in reception I welcomed in new and regular customers and answered phone calls. I also waited tables, ensuring all customers had a clean environment and enjoyed there meals.

• While working at Bunnings I developed skills in hospitality, preparing hot and cold beverages, food preparation, general cleaning and kitchen handling. Customer service role, including running the service desk which involved defusing customer complaints, operating the returns register, managing online orders, and stock handling. I was also heavily involved with our activity coordinator which included community projects, running in-store events and family nights.

• Customer service, coffee making, food preparation, kitchen handling, general cleaning