Lilreshma Lata
Mount Druitt,Australia
Summary
Dynamic and results-driven professional with a proven track record at SummitCare Residential Aged Care-St Marys, excelling in multitasking and organization. Demonstrated ability to enhance team collaboration and relationship building, significantly improving operational efficiency. Skilled in administrative tasks and adept at working effectively under pressure, consistently delivering high-quality outcomes.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Assistant in Nursing & Rostering Officer
SummitCare Residential Aged Care-St Marys
11.2023 - Current
- Assisting residents with personal care needs, such as showering and toileting
- Assisting residents with their mobility
- Observing and reporting changes in a resident's health and behaviour in ecase application
- Helping with simple wound dressings
- Helping residents with communication and emotional needs
- Maintain staff roster for all departments
- Identifies need for recruiting staff to fill gaps in roster and informs the General Manager/ Clinical Case managers when there is a vacancy in the roster
- Keep up to date with a range of roster and administrative procedures on a day to day basis such as, leave requests from staff, pay queries
- Receive and process changes to roster and leave requests as directed by the General/ Clinical Case Managers Manager
- Maintain and keep up to date contact list of staff Contact list
- Collects all relevant new employee documents and upload to their profile
- Schedule staff shift in UKG application
Program Officer Scholarships
NSW Health (Health Education & Training Institute)
04.2023 - 11.2023
- Provide guidance, assistance, and support via various means to scholarship applicants, University students and NSW Health employees, MyHETIConnect users and all other applications about HETI scholarships
- Provide support and assistance to students and NSW Health employees who contact HETI about scholarship matters, MYHETIConnect access and login issues
- Provide administrative support for scholarship for scholarship panel members including MyHETIConnect access, confirming and/or providing scholarship application documents and relevant applicant details
- Draft and prepare general correspondence for a range of communication methods
Team Leader/Customer Service Officer
Tertiary Scholarships and Loans Service
06.2017 - 12.2022
- Seeking approvals on applications from Supervisor
- Provide correspondence to student with regards to their application assessment status
- Issue Offer Letters to eligible applicants
- Issue confirmation letter to eligible applicants after assessing the accuracy and completeness
- Provide regular reports required by Management
- Ensuring database is updated with all relevant student data
- Liaise with students and resolve their queries or concerns
- Ensure all soft copy data is backed up daily
- Supervise the TSLS Assistant when and as assigned
- Responsible for the security and confidentiality of student records
- Coordinate student services functions in conjunction with other personnel
- Receipt and processing of change in particulars such as finance details, personal details, academic details
Accounts Debt Collection Officer
Handy Finance Limited
03.2016 - 06.2017
- Call customers and advise on personal loan and hire purchase account
- Answering calls and assisting customers on account status
- Generating reports and providing statistics on credit collection per day
- Changing details of customer details
- Action 70 accounts per day for overdue accounts
- Invite customers to the office for payments arrangement
- Transferring account to Enforcement Unit to hold interest charges
- Send notices for bailiff officers to visit customers
- File maintenance registers to warehouse for batching
- Serve customer at counter and assist in filling personal loan forms
- Provide report to supervisor on the number of follow up done on customer account
- Prepare report daily in Microsoft excel on the debt collection ratio
Credit Collections Officer
Carpenters Finance
01.2014 - 03.2016
- General customer service
- Answering calls and assisting customers on account status
- Generating reports and providing statistics on credit collection per day
- Thoroughly going over account and following up on payments
- Note necessary reversal and transfer of overpaid account
- Sort and discuss on account of customers with over charges and provide alternative solutions for customer query
- Action 70 credit accounts per day
- Prepare refund for overpaid balance and forward to accounts department for processing and following up for feedback on the cheque
- Doing maintenance to close accounts if no movement shown in a year time and reversal of annual fee
- Reviewing accounts before calling customers i.e., calculating monthly interest and penalty charges manually to reconcile with the system charges to avoid incorrect statements send to customers
- Transferring account to Enforcement Unit to hold interest charges if consistent bank deduction or pay deduction is noted
- Send notices for bailiff officers to visit customers
Admin and Finance Officer
Fiji School of Medicine
02.2013 - 08.2013
- Maintain financial invoices and records
- Manage the filing, storage of documents
- Work with other units to coordinate and communicate in outreach activities
- Reviews of adequacy of departmental space and technology requirements
- Oversee facilities, technology, and materials utilized in the department, Telephone operation (answer phone calls)
- Guest receiving and providing accommodation
- Agenda management: booking, travels and meeting
- Raise internal Requisition order for the accommodation, new equipment and arrange reimbursement
- Reply to e-mails and respond to urgent matters
- Help and assist team on the website creation
Education
Bachelor of Early Childhood Education -
Victoria University
02.2025
Passed Year 13 -
Rakiraki Public High School
01.2010
Diploma in Accounting -
Fiji National University
Certificate III in Individual Support -
Queensford College
Certificate IV in Ageing Support -
Queensford College
Certificate IV in Early Childhood Education -
Queensford College
Skills
- Works effectively under pressure
- Relationship building
- Motivated and well-disciplined skills
- Great team player
- Task prioritization
- Multitasking and organization
- Team collaboration
- Flexibility and adaptability
- Administrative tasks
Certification
- Certificate of Participation in Australian Mathematics Competition, 2007
- Certificate of Achievement (Progress Prize), 2005
- Certificate of Achievement (3rd Place in Annual Exam), 2000
- Employee of the month, 08/2018
- Team of the month Award, 11/2020
References
- Sharita Ram, Chief Executive Officer, SummitCare, Stmarys, 57 Saddington Street, St Marys, NSW, 2760, 0400515544, gm.stmarys@summitcare.com.au
- Bimal Kaur, Clinical Manager, SummitCare, Stmarys, 57 Saddington Street, St Marys, NSW, 2760, 0296736999, mcw.stmarys@summitcare.com.au
- Donna Fong, Senior Program Officer, NSW Health, 1 Reserve Road, St Leonards, NSW, 2065, 0298446570, Donna.Fong@health.nsw.gov.au
- Valerie Rhodes, Senior Human Resources Business Partner, NSW Health, 1 Reserve Road, St Leonards, NSW, 2065, 0298446105, Valerie.Rhodes@health.nsw.gov.au
Timeline
Assistant in Nursing & Rostering Officer
SummitCare Residential Aged Care-St Marys
11.2023 - Current
Program Officer Scholarships
NSW Health (Health Education & Training Institute)
04.2023 - 11.2023
Team Leader/Customer Service Officer
Tertiary Scholarships and Loans Service
06.2017 - 12.2022
Accounts Debt Collection Officer
Handy Finance Limited
03.2016 - 06.2017
Credit Collections Officer
Carpenters Finance
01.2014 - 03.2016
Admin and Finance Officer
Fiji School of Medicine
02.2013 - 08.2013
Bachelor of Early Childhood Education -
Victoria University
Passed Year 13 -
Rakiraki Public High School
Diploma in Accounting -
Fiji National University
Certificate III in Individual Support -
Queensford College
Certificate IV in Ageing Support -
Queensford College
Certificate IV in Early Childhood Education -
Queensford College