Lily Akers
Perth,WA
Summary
Customer service professional with experience in automotive and retail operations, combining administrative expertise with customer service and team leadership. Skilled in managing daily workflows, coordinating staff schedules, handling cash reconciliation, preparing reports, and ensuring compliance with policies and safety standards. Adept at liaising with clients, preparing service estimates, and supporting service department efficiency while driving customer satisfaction and business performance.
Overview
8
8
years of professional experience
Work History
Service Advisor
Ford
03.2025 - Current
- Acted as primary liaison between customers and service department.
- Guided clients through the service process from intake to final delivery.
- Documented vehicle concerns and prepared accurate repair estimates.
- Coordinated with technicians to ensure timely and efficient service completion.
- Delivered high-quality customer service, fostering long-term client relationships.
- Tracked service outcomes and supported departmental performance goals.
- Identified upsell opportunities to increase revenue and efficiency.
Assistant Manager
Autobarn
10.2023 - 12.2024
- Oversaw daily store operations, ensuring efficiency, compliance, and smooth workflows.
- Managed staff scheduling, performance monitoring, and training coordination.
- Handled customer correspondence, resolving inquiries and complaints professionally.
- Prepared sales reports, tracked KPIs, and supported achievement of business targets.
- Assisted with implementation of promotions and operational initiatives.
- Ensured adherence to workplace health, safety, and compliance requirements.
- Assumed managerial responsibilities during Store Manager's absence, maintaining operational continuity and team performance.
Sales Assistant
Bunnings Warehouse
09.2021 - 03.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring smooth operations.
- Maintained organized merchandise displays to attract customer attention and drive sales.
- Collaborated with team members to execute promotional activities and seasonal events.
- Resolved customer concerns effectively, contributing to positive feedback and retention.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Console Operator
Chevron
04.2021 - 08.2021
- Operated console systems to monitor and control production processes efficiently.
- Ensured compliance with safety protocols during operations, minimizing risks.
- Managed cash handling and ensured security of all monies through regular register clearances.
- Processed transactions accurately and provided efficient customer service at point of sale.
- Maintained sales displays and performed stock rotation to ensure product freshness and compliance.
- Monitored kitchen operations, ensuring adherence to food safety and hygiene standards.
- Reported discrepancies, assisted in loss prevention, and upheld compliance with company policies.
Sales Assistant
IGA Supermarket
03.2018 - 12.2020
- Monitored inventory levels, reporting shortages to management for timely restocking.
- Provided support in training new staff on company policies and operational procedures.
- Processed transactions accurately while maintaining a high level of customer service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
Education
High School Diploma -
John Forrest Secondary College
Morley, WA11-2019
Skills
- Client relationship management
- Handling customer inquiries and complaints professionally
- Upselling products and services
- Guiding clients through processes clearly and confidently
- Staff scheduling and roster management
- Inventory management and stock control
Timeline
Service Advisor
Ford
03.2025 - Current
Assistant Manager
Autobarn
10.2023 - 12.2024
Sales Assistant
Bunnings Warehouse
09.2021 - 03.2022
Console Operator
Chevron
04.2021 - 08.2021
Sales Assistant
IGA Supermarket
03.2018 - 12.2020
High School Diploma -
John Forrest Secondary College