Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Lily Ancilleri

CLYDE,Victoria

Summary

I am a dedicated professional with a proven track record at KFC Restaurant and within my other work experience, I excel and pride myself on delivering exceptional customer service and ensuring I am non-judgmental but instead I act in the upmost professional manner to ensure I treat each customer as important and valuable as the previous customer. I am extremely resilient and have exceptional communication skills, enhancing customer satisfaction and teamwork. I strictly adhere to the companies health & safety standards. Skilled in conflict resolution and multitasking, contributing to a positive and efficient work environment.


Freshly finishing Year 12 only in 2023 I do not have any experience working as a Correctional Officer. During this past year I took the time to sole search and decide what career I really wanted to pursue. I have always been interested in real life Crime Stores and Criminal Shows & Movies and it may sound cliche but I am very fascinated about how the mind & brain works and I am extremely passionate because I believe that there is good in everyone regardless of the crime they have committed,


I also have a desire and I am extremely passionate about being a Correctional Officer because am very passionate about rehabilitating offenders. I strongly believe they deserve another opportunity to turn their lives around, and I am very keen to pursue my career and develop experience and skills within this field. It would give me me nothing more than pride and satisfaction to see offenders come out of correctional facilities as changed people.


It would give me nothing more than pure satisfaction if I was successful in obtaining employment in my dream career of being an Correctional Officer, Even though I do not have any experience directly relating to being a a Correctional Officer I strongly believe that my excellent communication skills. resilience, conflict resolution,negotiation,, teamwork , being non- judgemental and my professionalism obtained through my previous work experience would assist me in becoming a successful Correctional Officer,




Overview

5
5
years of professional experience

Work History

Customer Service & Food Preparation

KFC Restaurant
02.2023 - Current
  • Provide exceptional customer service by setting a positive tone by always greeting customers warmly.
  • Assist customers with product selection, offering personalised recommendations & adapting the customers order to best suit their individual needs and wants.
  • Provide exceptional service during high-volume periods, maintaining composure under pressure while delivering positive customer experiences.
  • Collaborate with team members and work as a team to achieve sales targets and support overall store success.
  • Demonstrate punctuality reliability and professionalism in consistently arriving on time for scheduled shifts.
  • Multitask effectively during high-volume periods by prioritising tasks based on urgency and importance.
  • Maintain a clean and sanitary workspace, adhering to strict health and safety standards,
  • Sanitise work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.


Customer Service/Waitress

Twisted Sista Cafe
10.2021 - 02.2023
  • Enhanced customer satisfaction by providing attentive service and anticipating customers needs.
  • Warmly welcoming customers into the cage ans enhance their dining experience by engaging in conversation and genuinely being interested in guest enjoyment.
  • Ensured fast table turnover rates by efficiently clearing dishes and resetting tables in a timely manner.
  • Handled challenging situations by ensuring any customer complaints were resolving issues to maintain guest satisfaction.
  • Ensured accurate orders for guests by attentively listening to their preferences and promptly relaying information to the kitchen staff.
  • Worked as a team with the other waitress, barista's, kitchen hands and chefs to increase sales and ensure customer satisfaction.

Customer Service/Prep Cook

Koo Wee Rup Fish & Chips
04.2020 - 12.2021
  • Provide professional customer service to the customers to ensure that they leave the store satisfied with their experience.
  • Treat each customer as an individual and as important as the previous customer.
  • Tailor the customers orders to best suit their individual needs and wants.
  • Cook the customers orders in a timely manner whilst ensuring their food is off a high quality and standard.
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out rubbish.
  • Contribute to a positive work atmosphere through effective communication and teamwork with other staff members.

Education

High School Diploma -

Hallam Senior College
Hallam, VIC
11-2023

Skills

  • Conflict Resolution
  • Communication Skills
  • Discipline
  • Resilience
  • Teamwork
  • Non-judgemental
  • Passionate
  • Empathy

Interests

  • Gym- I love going to the Gym to unwind and for my mental, health and wellbeing
  • Camping -I love camping outdoors with my family and friend
  • Coaching - I assist my sister with coaching my brothers basketball team
  • Music and attending concerts

Timeline

Customer Service & Food Preparation

KFC Restaurant
02.2023 - Current

Customer Service/Waitress

Twisted Sista Cafe
10.2021 - 02.2023

Customer Service/Prep Cook

Koo Wee Rup Fish & Chips
04.2020 - 12.2021

High School Diploma -

Hallam Senior College
Lily Ancilleri