Lily Batty
Adelaide,SA
Summary
Dedicated Customer Service Representative with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. A firm believer that I will consistently exude a positive attitude and am open to personal growth and learning in any given role.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager/ Casual Supervising Retail Assistant
Sportsgirl
10.2020 - 01.2024
- Visual merchandised stock according to directed store merchandising layouts
- Trained newly hired employees
- Strong understanding of stock control and managing rosters
- Implemented successful business strategies to increase revenue and target new markets
- Prepared detailed weekly reports summarizing sales activity, customer feedback, and other relevant information.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Casual Retailer / Product Model
Pineapple Vintage
08.2023 - 01.2024
- Assisted with organising and participating within product photoshoots utilizing professional camera equipment
- Takes initiative to create consistent content
- Researched current trends in fashion retailing industries for social media marketing purposes.
- Exceeded sales targets through effective upselling techniques and product knowledge sharing with customers.
Casual Fashion Stylist / Online Customer Service Assistant
Style Hutt Hire
05.2022 - 11.2022
- Communicated promptly with customers to suit their needs and wants
- Multitasked in-store customer assistance, phone calls, emails, and social media pages
- Independently managed a fast-paced environment with the dual role of upselling accessories and footwear
- Extremely meticulous
- Identified current fashion market trends to implement at a store level
- Assisted with daily content creation for social media pages.
- Built loyal clientele through exceptional customer service, consistent follow-up, and tailored communication strategies.
Volunteer Retail Sales Assistant
RSPCA Op Shop
03.2022 - 05.2022
- Visual Merchandised the store using limited resources to adhere to weekly colour themes
- Dressed mannequins with trending apparel to entice a younger demographic
- Assisted with sorting and pricing inventorying donations.
Front End Customer Service Assistant
Drakes Supermarket
06.2019 - 12.2020
- Provided high-quality customer service
- Maintained clean and organized work environment to maintain customer safety.
Education
High School Diploma -
St Michael's College
Henley Beach, SA01.2021
Skills
- Can Confidently Problem Solve
- Dependable and Reliable
- Strong organisational skills
- Operates Well Individually and collaboratively within fast-paced environments
- Content Creation and Management
- Able to provide high level of professionalism both spoken and written
- Strong Attention to Detail
- Familiar with Microsoft Office, Xero, Shopify, Adobe Suite and social media platforms
- Hiring and Employee Training
- Visual Merchandising
References
Kelly Drummond, Regional Area Business Manager of Sportsgirl Australia,
0480 118 385
Kelly.drummond@sportsgirl.com.au
Brooke Kenny, Assistant Manager at Style Hutt Hire,
0421 568 001
brooke_sk@yahoo.com.au
Timeline
Casual Retailer / Product Model
Pineapple Vintage
08.2023 - 01.2024
Casual Fashion Stylist / Online Customer Service Assistant
Style Hutt Hire
05.2022 - 11.2022
Volunteer Retail Sales Assistant
RSPCA Op Shop
03.2022 - 05.2022
Assistant Store Manager/ Casual Supervising Retail Assistant
Sportsgirl
10.2020 - 01.2024
Front End Customer Service Assistant
Drakes Supermarket
06.2019 - 12.2020
High School Diploma -
St Michael's College
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