Lily Berntsen
Student / Receptionist
Brisbane City,QLD
Summary
Australian-American 21-year-old student looking for part-time work; 15-30 hours per week.
Due to university commitments, unavailability this semester is:
MONDAY: 10:00 am - 1:00 pm
TUESDAY: 10:00 am - 1:00 pm
FRIDAY: 10:00 am - 1:00 pm
*All other times are available to work
A personable, lively, and dedicated worker with experience in experience in hospitality, medical/accommodation reception, and retail. Organization, communication skills, a bubbly personality, and an eye for detail are key traits. An adaptable employee who is willing to take on the challenges that come with a new job and be a positive, smiling face while doing so!
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Student One; Brisbane's Smartest Student Accom.
08.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Complete rental and general daily transactions with residents
- Critically solve unforeseen behavioural, building, and check-in issues
- Completed daily arrival resident check-ins and check-outs
- Conduct routine and departure inspections on residential rooms
- Update and organise online resident database to optimise work efficiency
- Issue residential access cards
- Answer all calls and email communications
- Handle mail and parcels and communicate with residents
- Utilise basic Excel skills on a daily basis
Retail Salesperson
Universal Store
11.2023 - 08.2024
- Replenish and organise merchandise.
- Manage store presentation and cleanliness.
- Greet hundreds of customers daily and help with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Balanced and organized cash register by handling cash and counting change.
Receptionist
Healthspan Weight-Loss And Anti-Aging
02.2022 - 07.2022
- Managed multiple tasks and met time-sensitive deadlines.
- Organised appointments, communicated with clients and updated client records.
- Completed daily admin work; finance sheets, next-day planners, sent appointment reminders.
- Maintained the clinic with consistent cleaning of utilities, machines, and all rooms.
- Applied and administered healthcare equipment.
- Often ran the clinic single-handed for entire shifts.
Kebab Maker
Sunshine Kebabs
09.2021 - 11.2021
- Front facing role where cash handling, handling orders and questions, and replenishing supplies were the core objectives.
Retail Salesperson
Barnes And Noble
01.2021 - 06.2021
- Retail role where greeting customers, maintaining organisation, answering enquiries, and having specified expertise where core skills.
Waitress
Saint Michaels Seafood Bar
03.2020 - 11.2020
- Waitress role pertaining greeting customers, accurately taking orders, providing a warm and friendly environment, and handling a fast-paced, multi-tasking environment.
Cashier
Sweet Melza's Handcrafted Confections
05.2019 - 12.2019
- Front-facing cashier role in a small candy shop. Roles entailed handling customer enquiries, accurately processing purchases, and curating an inviting environment.
Education
Business Management / Tourism, Hospitality, Events -
The University of Queensland
Brisbane, QLD11.2025
High School Diploma -
The Gunston School
Centreville, Maryland, USA06.2021
Skills
- Memorization
- Invoicing and Stocking
- Communications via Email, Phone, and Reception
- Money Handling and Banking
- Point of Sale Knowledge and KPIs
- Security Monitoring
- General Reception Skills
- Data Inputting and Form Preparation
- Intermediate EXCEL Knowledge
Certification
- First Batch - Barista Basics Training
Additional Information
Student One
- Nick (Manager): 0424 288 476
- DK (Co-Worker): 0413 925 124
- Ruchi (Co-Worker): 0412 726 951
Universal Store
- Connor (Manager): 0429 938 911
Healthspan
- Gemma (Supervisor): 0421 664 536
Sunshine Kebabs
- Loki (Manager): 0484 752 140
Work Preference
Work Type
Part TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursTimeline
Retail Salesperson
Universal Store
11.2023 - 08.2024
Receptionist
Student One; Brisbane's Smartest Student Accom.
08.2022 - Current
Receptionist
Healthspan Weight-Loss And Anti-Aging
02.2022 - 07.2022
Kebab Maker
Sunshine Kebabs
09.2021 - 11.2021
Retail Salesperson
Barnes And Noble
01.2021 - 06.2021
Waitress
Saint Michaels Seafood Bar
03.2020 - 11.2020
Cashier
Sweet Melza's Handcrafted Confections
05.2019 - 12.2019
Business Management / Tourism, Hospitality, Events -
The University of Queensland
High School Diploma -
The Gunston School
- First Batch - Barista Basics Training
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