Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Timeline
Generic

LILY BERTUS

Murray Bridge,South Australia

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Dental Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Dental Front Office Receptionist

Murraylands Denal Care
04.2024 - Current
  • Minimised missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.

Waiting Staff Member

Bridgeport
06.2022 - Current
  • Prepared beverages such as coffee or tea according to customer's request
  • Demonstrated knowledge of menu items and specials, answered questions, and made suggestions regarding food and beverage choices
  • Assisted other waitstaff during peak hours by taking orders or delivering drinks and food items
  • Took orders accurately, processed payments, and served food in a timely manner
  • Performed opening and closing duties such as setting up tables, restocking supplies, cleaning workstations.

Wait Staff Member

Mustard Seed
04.2023 - 09.2023
  • Utilised effective communication techniques when interacting with guests providing friendly hospitality services
  • Delivered accurate checks at the conclusion of each meal without delay
  • Cultivated warm relationships with regular customers.
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.


Harvest Worker

Viterra
12.2022 - 02.2023
  • Communicated effectively with fellow workers about harvesting strategies and techniques
  • Adhered strictly to all health and safety guidelines when handling hazardous materials
  • Maintained cleanliness of work area at all times by removing debris from fields after harvest operations were finished.

Retail Assistant

Foodland
12.2021 - 02.2022
  • Promoted sales by setting up displays and organizing and arranging merchandise
  • Processed returns and exchanges in accordance with company policies
  • Developed an in-depth knowledge of the store's products and services
  • Displayed strong organizational skills, ensuring store displays were always neat and orderly.

Wait Staff Member

Soul Cafe
03.2021 - 12.2021
  • Proactively provided suggestions for menu items based on customer preferences
  • Adhered to all safety regulations while handling hot plates, trays, utensils, and other kitchen equipment
  • Collaborated with colleagues to ensure a pleasant dining experience for all guests.

Education

Cornerstone College
01.2023

Skills

  • Customer Needs Assessments
  • Quality Control
  • Guest Relations Management
  • Event Service
  • Front of House Display Creation
  • Adaptable and Flexible
  • Transactions and Cash Handling
  • Office Organisation

Certification

  • P2 provisional license
  • Boat License
  • Working with Children Check
  • Responsible Service of Alcohol

Personal Information

Title: Medical Receptionist / Booking Consultant

References

References available upon request

Timeline

Dental Front Office Receptionist

Murraylands Denal Care
04.2024 - Current

Wait Staff Member

Mustard Seed
04.2023 - 09.2023

Harvest Worker

Viterra
12.2022 - 02.2023

Waiting Staff Member

Bridgeport
06.2022 - Current

Retail Assistant

Foodland
12.2021 - 02.2022

Wait Staff Member

Soul Cafe
03.2021 - 12.2021

Cornerstone College

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