Lily Booth
Beverly Hills,NSW
Summary
Dynamic retail professional with a proven track record at Kmart and Miimi and Jiinda, excelling in customer service and sales techniques mastery. Leveraged patience, empathy, and cultural awareness to enhance customer satisfaction and achieve sales targets. Skilled in building relationships, problem-solving, and time management, consistently exceeding customer expectations without relying on others.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Worker
Kmart
03.2022 - 02.2025
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
Retail Sales Worker
Miimi and Jiinda
11.2023 - 01.2024
- Achieved sales targets through effective communication and persuasive selling techniques.
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided personalized recommendations based on customer preferences or specific needs.
- Working for an Indigenous company allowed me to connect with my Indigenous culture and explain the artworks and stories behind them.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
- Increased customer satisfaction by providing exceptional service and product knowledge.
Education
Bachelor of Paramedicine - Paramedicine
Western Sydney University
Sydney, NSW12-2027
High School Diploma -
Coffs Harbour Senior College
Coffs Harbour, NSW09-2024
Skills
- Customer service
- Goal-oriented mindset
- Patience and empathy
- Sales techniques mastery
- Customer assistance
- Teamwork
- Problem-solving
- Time management
- Culturally aware
- Calm demeanour
- Exceeding customer expectations
Accomplishments
- Singing at Naidoc week at different schools within the community/community involvement.
- Regular acknowledgment of Country in my school community and wider community.
Certification
- Year 12 certificate - completed 2024
- Entertainment Industry Cert III - completed 2024
Timeline
Retail Sales Worker
Miimi and Jiinda
11.2023 - 01.2024
Retail Worker
Kmart
03.2022 - 02.2025
Bachelor of Paramedicine - Paramedicine
Western Sydney University
High School Diploma -
Coffs Harbour Senior College
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