Summary
Overview
Work History
Education
Skills
Certification
Timeline
background-images

Lily Bourke

Benowa,QLD

Summary

Professional with comprehensive experience in front office operations, great at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Skilled in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Receptionist

Beenleigh Tyrepower
01.2025 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled numerous responsibilities, and consistently achieved timely completion.

Warehouse Pick and Packer

Hart Co
11.2024 - 01.2025
  • Assembled orders and packed items for shipment.
  • Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
  • Met tight deadlines by efficiently navigating warehouse layout and prioritizing high-priority orders
  • Maintained a safe working environment
  • Upheld quality standards by inspecting products during the order picking process, ensuring only undamaged items reach customers.
  • Achieved consistent punctuality and attendance, demonstrating commitment towards meeting warehouse performance objectives.
  • Displayed flexibility by adapting to changes in workload, shift schedules, and warehouse priorities as necessary for business continuity.
  • Contributed to warehouse cleanliness by regularly disposing of waste materials and maintaining orderly workstations.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Picked and packed order items.
  • Followed orders precisely for correct items, sizes and quantities.

Cashier

Woolworths Supermarket
09.2021 - 01.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organised merchandise in store
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Education

Secondary College -

Koo Wee Rup Secondary College
Koo-Wee-Rup, VIC
12.2024

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Service-oriented mindset
  • Multitasking and prioritization
  • Reception desk management
  • Attention to detail
  • Problem-solving
  • Customer service
  • Payment processing
  • Team collaboration

Certification

- Employee WWCC

- RSA

- POLICE CHECK

Timeline

Receptionist

Beenleigh Tyrepower
01.2025 - Current

Warehouse Pick and Packer

Hart Co
11.2024 - 01.2025

Cashier

Woolworths Supermarket
09.2021 - 01.2025

Secondary College -

Koo Wee Rup Secondary College

Similar Profiles

CREATE PROFILE
Lily Bourke