Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lily Bright

Cessnock,NSW

Summary


Outgoing and friendly with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.

Overview

5
5
years of professional experience

Work History

Barista/drive Thru

McDonald's
09.2021 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Controlled line and crowd with quick, efficient service.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Used POS system to accurately enter orders and process payments.
  • Trained new employees on proper cash handling procedures and point-of-sale technology use, improving staff productivity levels.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Resolved customer complaints independently or with aid of supervisor.
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
  • Provided correct change to customers while following cash handling policies and procedures.
  • Worked with floor team and managers to meet wide range of customer needs.

Waitress Trainee

Sahara Mei
09.2019 - 12.2019
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.

Education

RCG -

TAFE NSW
NSW
11-2024

RSA -

TAFE NSW
NSW
09-2024

Completion of Year 11 -

Cessnock High School
Cessnock, NSW
12-2022

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Cleanliness
  • Team Leadership
  • Order Taking
  • POS Systems
  • Food Preparation
  • Coffee machinery
  • Professional Demeanor
  • Up-selling
  • Dining room maintenance

Timeline

Barista/drive Thru

McDonald's
09.2021 - Current

Waitress Trainee

Sahara Mei
09.2019 - 12.2019

RCG -

TAFE NSW

RSA -

TAFE NSW

Completion of Year 11 -

Cessnock High School

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Lily Bright