Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

LILY CAGLIOLO

Coolum Beach,QLD

Summary

Motivated Team Member eager to contribute to business success. Experienced in providing high quality fast paced work. Focused on customer satisfaction and team productivity.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Team Member

Bunnings
Maroochydore And Port Melbourne
05.2022 - Current
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Café: coffee training and food preparation
  • in this job I provide the best customer experience in my ability
  • Muscle memory, customer satisfaction, and efficiency is essential for this job
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Built and maintained working relationships with peers and upper management.
  • Addressed customer needs, responding to specific requests.
  • Although this job has given me a great work ethic and provides a great team dynamic, I am in need of more work

Wait Staff Member

Coolum Beach Surf Club
COOLUM BEACH, Queensland
06.2023 - 12.2023
  • Ensured that all orders were taken correctly and in a timely manner.
  • Checked back with customers during meals to ensure satisfaction with food and service.
  • Delivered food items to customers at their tables in a friendly, courteous manner.
  • Answered questions about menu selections and made recommendations when requested.
  • Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.

Team Leader

OakBerry Acai
Coolum Beach, Qld
08.2022 - 02.2023
  • Delegated daily tasks to team members to optimize group productivity.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Notified supervisors about production problems and helped identify and correct concerns.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.

Crew Member /Trainee

McDonald’s
Point Cook/Coolu, Beach, VIC
01.2020 - 01.2022
  • I have had 2 years’ experience at McDonald's, working in the kitchen, dealing with customers, adhering to manager's instructions, working within a dynamic team and in a fast-paced environment
  • Rewarded with Rookie of the month award (considering my ability to quick adaptation)
  • Prepared products following restaurant, health, and safety standards and procedures
  • Supported great dining and meal experiences for guests
  • Worked flexible hours, night, weekend, and holiday shifts
  • Collaborated with team members to complete orders
  • Maintained energy and enthusiasm in a fast-paced environment.
  • Accepted for training positions.

Education

High School Diploma -

Coolum State High Coolum Beach
Coolum Beach, QLD
11.2022

Skills

  • Food preparation
  • Cafe all rounder
  • Cleaning
  • Health and safety standards
  • Sanitation and cleaning
  • Interactive Communication Skills
  • Menu Memorization
  • Customer engagement
  • Continuous development
  • Experience in leadership
  • Organizational skills
  • Money handling
  • Team building
  • Reception skills

Accomplishments

  • Achieved one of the greatest yearly records of saving money by following procedure to stop theft.
  • Rewarded Rookie of the month.
  • Rewarded team member of the month.
  • Accepted for multiple leadership positions.

Certification

  • Responsible serving of Alcohol (RSA) License - 2022

Timeline

Wait Staff Member

Coolum Beach Surf Club
06.2023 - 12.2023

Team Leader

OakBerry Acai
08.2022 - 02.2023

Team Member

Bunnings
05.2022 - Current

Crew Member /Trainee

McDonald’s
01.2020 - 01.2022

High School Diploma -

Coolum State High Coolum Beach

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LILY CAGLIOLO