Lily Cahill
Annerley
Summary
With experience in fast-paced environments, I excel in roles requiring compassionate customer service and effective communication and conflict resolution. My experience spans from umpiring netball to managing patient relations at St Lucia Medical, showcasing my ability to maintain high standards and foster respectful interactions. Skilled in player supervision and customer service, I consistently achieve positive outcomes in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Netball Umpire
Sportup
01.2024 - Current
- Promoted good sportsmanship among players.
- Improved player understanding of the game through clear communication and explanation of rule infractions.
- Navigated difficult situations using effective communication and explanation of game rules.
- Upheld the integrity of the sport by remaining impartial and unbiased while making critical calls during matches.
- Promoted a respectful atmosphere on court by enforcing sportsmanship standards among all participants consistently throughout matches.
Medical Receptionist
St Lucia Medical
09.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed multi-line phone system and pleasantly greeted patients.
Store Team Member
Coles Supermarket
05.2022 - 12.2023
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
Hospitality Worker
Carpe Diem Cafe
11.2021 - 05.2022
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Greeted guests with friendly and professional acknowledgment to build rapport.
Netball Umpire
Brisbane Central Flyers Netball Club
01.2021 - 12.2021
- Promoted good sportsmanship among players.
- Improved player understanding of the game through clear communication and explanation of rule infractions.
- Navigated difficult situations using effective communication and explanation of game rules.
- Upheld the integrity of the sport by remaining impartial and unbiased while making critical calls during matches.
Netball Umpire
Wildcats Netball Club
01.2017 - 12.2020
- Promoted good sportsmanship among players.
- Improved player understanding of the game through clear communication and explanation of rule infractions.
- Navigated difficult situations using effective communication and explanation of game rules.
- Upheld the integrity of the sport by remaining impartial and unbiased while making critical calls during matches.
Netball Umpire
Cove Tigers Netball Club
01.2015 - 12.2016
- Promoted good sportsmanship among players.
- Improved player understanding of the game through clear communication and explanation of rule infractions.
- Navigated difficult situations using effective communication and explanation of game rules.
- Upheld the integrity of the sport by remaining impartial and unbiased while making critical calls during matches.
Education
Bachelor of Science - Marine Biology
University of Queensland
Brisbane, QLD12-2026
CPR Trained -
Brisbane North First Aid
Brisbane09-2024
High School Diploma -
Yeronga State High School
Yeronga, QLD12-2023
Skills
- Respectful attitude
- Assertive leadership
- Awareness to reactions
- Player supervision
- Excellent Decision-making
- Effective conflict resolution
Timeline
Netball Umpire
Sportup
01.2024 - Current
Medical Receptionist
St Lucia Medical
09.2022 - Current
Store Team Member
Coles Supermarket
05.2022 - 12.2023
Hospitality Worker
Carpe Diem Cafe
11.2021 - 05.2022
Netball Umpire
Brisbane Central Flyers Netball Club
01.2021 - 12.2021
Netball Umpire
Wildcats Netball Club
01.2017 - 12.2020
Netball Umpire
Cove Tigers Netball Club
01.2015 - 12.2016
Bachelor of Science - Marine Biology
University of Queensland
CPR Trained -
Brisbane North First Aid
High School Diploma -
Yeronga State High School
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