Summary
Overview
Work History
Skills
References
Timeline
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Lily Caiolfa

Mackay,QLD

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

10
10
years of professional experience

Work History

Client Service Manager

Lockwood Partners
12.2022 - Current
  • Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
  • ATO correspondence ensuing that clients got payment plans and PAYG instalments completed
  • Collating financial statements and tax returns
  • Sending company statements to clients
  • Monthly coding reports for clients
  • Social media content
  • Excellent communication skills, both verbal and written.

Optical Assistant

Horsfalls Optometrists
04.2022 - 12.2022
  • Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
  • Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eye wear purchases.
  • Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
  • Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
  • Managed cash handling procedures, ensuring accurate accounting of daily transactions.

Front Office Supervisor

Moama on the Murray Tasman
02.2022 - 05.2022
  • Trained new front office staff, ensuring thorough understanding of park policies and procedures.
  • Organised staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
  • Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
  • Managed cash handling procedures, ensuring accurate accounting of daily transactions.
  • Assisted with hiring, training and mentoring new staff members.

Assistant Manager

Batemans Bay Marina Resort
01.2022 - 02.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimising discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Assistant Manager

Halls Gap Lakeside Tourist Park
03.2020 - 12.2021
  • Assisting the managers in the day-to-day operation in the park.
  • Weekly pay roll of 20+ staff members, including full time and casual.
  • Rostering of 20+ staff including office, maintenance and cleaning staff.
  • Keeping procedures up to date and making sure they are efficient and manageable.
  • Completing the OH&S manual to make sure it was up to standard for the workplace.
  • Running the coffee shop within the office from 8am till 11am daily.
  • Welcoming and checking guests throughout the day, taking phone and email bookings for guests.
  • Being on call over night 3 times a week to ensure any after hours issues were attended to.

Front Office Supervisor

NRMA Echuca Holiday Park
03.2019 - 03.2020
  • Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the park reception.
  • Collected deposits, fees, and payments.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Rostering of staff weekly to ensure shifts were covered.

Receptionist

NRMA Echuca Holiday Park
12.2014 - 03.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.

Skills

  • Newbook Reservation System
  • RMS Reservation System
  • Room master reservation system
  • Microsoft Office
  • Social media platforms
  • MYOB accounting
  • Xero
  • XPM
  • FYI
  • Class
  • Aquila
  • ATO portal

References

Marika Stirling, Manager at Halls Gap Lakeside Tourist Park, 0414 839 755

Timeline

Client Service Manager

Lockwood Partners
12.2022 - Current

Optical Assistant

Horsfalls Optometrists
04.2022 - 12.2022

Front Office Supervisor

Moama on the Murray Tasman
02.2022 - 05.2022

Assistant Manager

Batemans Bay Marina Resort
01.2022 - 02.2022

Assistant Manager

Halls Gap Lakeside Tourist Park
03.2020 - 12.2021

Front Office Supervisor

NRMA Echuca Holiday Park
03.2019 - 03.2020

Receptionist

NRMA Echuca Holiday Park
12.2014 - 03.2019

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Lily Caiolfa