Lily Chen
Parkwood,QLD
Summary
Being a successful front of house team member with extensive café experiences. My career goal is to run a café, I put efforts towards gaining in-depth knowledge in the coffee field. I have extensive customer service experiences and keep pursuing a very amiable environment for guests. Apart from those, I have kept practicing latte art and found it enjoyable to create different patterns. I am regarded as a friendly team player who is dedicated to making delicious coffee and contributing to a safe, welcoming cafe environment.
Overview
4
4
years of professional experience
Work History
Barista/ All Rounder/ Crew Kitchen Staff Member
Cafe Lelunar
03.2024 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Optimized beverage presentation through creative latte art and iced drinks garnishing, elevating the visual appeal of each drink served.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Educated customers on drink offerings, promoting upselling opportunities.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Cleaned counters, machines, utensils, and seating areas daily.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Barista/ All Rounder
Cafe 4 U
03.2024 - Current
- Made coffee, tea and other beverages in a fast working pace in consistently good quality
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Barista/ Front of Staff
SPK Arundel Pizza& Kebab
02.2023 - 02.2024
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Counter Staff/ Food Preparer
Baomimaru Handmade Specialty Store
03.2022 - 09.2022
- Readied customers' take-out orders in secure bags
- Prepared recipe ingredients by measuring and assembling
- Greeted customers at counter to fulfill requests
Barista/ Front of Staff/ Food Preparer
Louisa Coffee Co., Ltd
08.2021 - 01.2022
- Participated in making coffee, tea and food preparation
- Greet guests and answered questions about merchandise
- Helped set up displays and arranged merchandise to promote sales
- Answered questions about store policies and addressed customer concerns
Barista/ Front of Staff/ Food Preparer
River Coffee
09.2020 - 05.2021
- Introduced tiramisu for popular dessert option
- Packaging takeaway coffee beans and hand brew coffee
- Addressed specific customer questions and requests
- Listened carefully to customer requests and created personalized beverages, which improved sales
- Completed successful daily cash audits to correctly balance drawers at end of shifts
- Store opening and closing
Education
Bachelor of International Tourism and Hotel Management -
12.2022
- Peer-Assisted Study Sessions (PASS) leader
- International Student Academic Excellence Scholarship, 2020 from Griffith University
- Hilton hotel report- to inspect the accessibility and surrounds of Hilton hotel, Gold Coast
- GPA: 5.125
Barista Beginner Package | Coffee And Espresso Machine -
07.2019
Certificate III in Commercial Cookery | Cookery -
12.2018
- Commercial Kitchen Internship
- Handling Food Safety
- Specialty Dietary
- International Cuisine
- Bakery and Patisserie
Skills
- Teamwork and Collaboration
- Espresso Machine Programming
- Hospitality Management
- POS System Operation
- Front of House Management
- Catering Services
- Latte Art
- Beverage Preparation
- Food Preparation
- Opening and closing duties
- New Hire Training
- Customer Retention
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Barista/ All Rounder/ Crew Kitchen Staff Member - Cafe Lelunar
03.2024 - Current
Barista/ All Rounder - Cafe 4 U
03.2024 - Current
Barista/ Front of Staff - SPK Arundel Pizza& Kebab
02.2023 - 02.2024
Counter Staff/ Food Preparer - Baomimaru Handmade Specialty Store
03.2022 - 09.2022
Barista/ Front of Staff/ Food Preparer - Louisa Coffee Co., Ltd
08.2021 - 01.2022
Barista/ Front of Staff/ Food Preparer - River Coffee
09.2020 - 05.2021
Griffith University - Bachelor of International Tourism and Hotel Management,
The Gold Coast Coffee School - Barista Beginner Package | Coffee And Espresso Machine,
Melbourne Polytechnic - Certificate III in Commercial Cookery | Cookery,
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