Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lily Coletz

Camp Hill,QLD

Summary

I Just graduated high school and will begin a double degree in Interior Architecture and business at the end of February, my hours are relatively flexible. I am looking for a new challenge, where I will learn new skills as well as apply my already known skills as well as where I can work as part of a team.

Overview

2
2
years of professional experience

Work History

Retail Sales Assistant

TigerLily
08.2022 - Current
  • Greeted customers and helped with product questions, selections and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Helped customers complete purchases, locate items and join reward programs.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Issued receipts and processed refunds, credits or exchanges.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer
    satisfaction.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Calculated pricing, applied discounts and collected payments to process transactions.

Retail Sales Assistent

Seed Heritage
12.2021 - 06.2022
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer
    satisfaction.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Used product knowledge to suggest items to match client needs.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • marked off and unpacked new merchandise onto the floor or stock room
  • sized and refilled the floor daily
  • wrote out end of day emails
  • wrote out end of week reports, explaing if we met budget and if we were in the right place for the seasons budget. I also
    provided the stock we were running out of and the sizes and colours needed. Gave brief explanations on why we did/ didn't achieve the weeks budget, provided the top and bottom sellers for the week, month and season and explained why they could be selling well or not well.

Child Care Assistant

St Hildas Pre Prep
01.2021 - 09.2021


  • Monitored children's play activities to verify safety and wellness.
  • Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
  • Established and maintained safe play environment for children.
  • Managed general housekeeping duties handling feeding, diapering and cleanup tasks.
  • Enforced rules to teach good manners and maintain safe environment.
  • Maintained neat environment by organizing toy bins and bookshelves.
  • Supported childrens emotional and social development with one-on-one attention.
  • Used clear communication and professionalism to develop constructive relationships with families.
  • Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
  • Collaborated daily with classroom teachers to keep activities running smoothly.
  • Cared for children ages 3 to 5.
  • Instructed children in health and personal habits involving eating, resting and hygiene habits.
  • Organized and planned age-appropriate reading, crafts and music lessons.
  • Read stories and played alphabet games to promote early literacy.
  • Made nutritious snacks and meals for 8-20 children.
  • Improved behaviour by employing positive management strategies.

Education

Bachelor of Business And Interior Architecture - Business And Design

QUT
Brisbane

High School Diploma -

Cairns School Of Distance Education
Cairns
12.2022

Skills

  • Store Opening and Closing
  • Till Counting
  • Effective Customer Communication
  • Cash Register Operation
  • Sales Expertise
  • Product and Service Sales
  • POS Transactions
  • Payment Processing
  • Cash Handling
  • Stocking and Replenishing
  • Strong Communication and Interpersonal Skills
  • Constructive Feedback
  • Meeting Sales Goals
  • Merchandising and Display
  • Flexible Hours
  • Available Nights, Weekends and Holidays
  • Payment processing
  • Multitasking
  • PPE use
  • Organizational skills
  • Working collaboratively
  • Problem resolution
  • Reliable and trustworthy
  • Active listening
  • Customer service
  • Well groomed
  • first aid certificate

Timeline

Retail Sales Assistant

TigerLily
08.2022 - Current

Retail Sales Assistent

Seed Heritage
12.2021 - 06.2022

Child Care Assistant

St Hildas Pre Prep
01.2021 - 09.2021

Bachelor of Business And Interior Architecture - Business And Design

QUT

High School Diploma -

Cairns School Of Distance Education

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Lily Coletz