Lily Collins

I achieved this role and surpassed KPI's in my work by seeking knowledge and accepting any opportune moment to do training. I applied myself daily to learn about the chain of command, how each role works, who the clients are, and what do they want from the business. I remained consistent in progressing my knowledge on Policies and Procedure, Award levels and Legislations in relation to the industry. Consistently communicating about business with Board of directors and Executives to grow in my role and work relationships.

Main duties included:

• Processed paperwork and hiring details for promotions and lateral position changes.
• Coordinated employee placements and administrative details.
• Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
• Developed and monitored employee recognition programs.
• Created and delivered HR training sessions to staff, managers and executives.

I achieved this Trainee role just before Covid-19 had hit Australia. I was apart of collecting, arranged, and input auto-finance information into database system. I was performed administrative functions, answering phones and filing paperwork in support of department as well as sorting mail to appropriate departments.

I participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions for this traineeship.

During my time working with X-press IGA I was able to gain experience through different departments by being reliable and following instructions on shift. As learnt different skills and roles I had gained experience working in the Deli, Fruit and Veg section, Cool room packing and register duties.

Some of my duties included:

• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Used POS system to process sales and returns.
• Assisted customers with prompt and polite support in-person and via telephone.
• Assisting in stocktake procedures.

I achieved a higher understanding of how to give exceptional customer service and what procedures are in place to make the two departments I was in work. I built great rapport with regular customers and always showed my enthusiasm to learn more and to more training in different areas of the business.

Some duties I performed were:

• Used POS system to process sales, returns and organising online orders.
• Greeted customers, helped located products, and suggested suitable options.
• Maintained tidy area's and ensured they were to a WHS standard.