Lily Coulson
Tongala,VIC
Summary
I am a well organised, fast to learn individual with experience in dispensing large animal medication, customer service and administrative support. I am eager to broaden my knowledge in pharmacy. I am wanting to gain my diploma of community pharmacy to work as a pharmacy assistant throughout my degree.
Overview
4
4
years of professional experience
Work History
Receptionist
Kyabram Veterinary Clinic
06.2020 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Dispensing large animal medication at the veterinarian's request for cows, sheep, pigs and horses.
- Triaging large animal calls dependant on urgency.
Customer Service Assistant Supervisor
Woolworths Supermarket
11.2019 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Streamlined communication between departments for improved collaboration and faster issue resolution.
- Developed comprehensive training materials to ensure consistent performance among team members.
- Mentored junior staff, resulting in increased productivity and reduced turnover rates.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
Education
Bachelor of Pharmacy (Honours) - Pharmacy
La Trobe University
Bendigo, VICHigh School Diploma -
Moama Anglican Grammar
Moama, NSW12.2022
Skills
- Clerical Support
- Administrative Support
- Large animal medication dispensing
- Bookkeeping
- Scheduling
- Cash Register Operation
- Payment Collection
- Customer Service
- Returns Processing
- Product Restocking
- ID Verification
- Drawer Balancing
References
Glenda Elliott - Clinic Coordinator at Kyabram Veterinary Clinic
Mobile: 0428 596 268
Email: glenda.elliott@apiam.com.au
Serena Moore - Senior Veterinarian at Kyabram Veterinary Clinic
Mobile: 0419 740 464
Email: serena.moore@apiam.com.au
Kat Foster - Customer Service Manager at Woolworths Kyabram
Mobile: 0409 179 112
Timeline
Receptionist
Kyabram Veterinary Clinic
06.2020 - Current
Customer Service Assistant Supervisor
Woolworths Supermarket
11.2019 - Current
Bachelor of Pharmacy (Honours) - Pharmacy
La Trobe University
High School Diploma -
Moama Anglican Grammar
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