Summary
Overview
Work History
Education
Skills
Timeline
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Lily Coulter

Cairns,QLD

Summary

i am a hard working, honest individual. empathetic while also resilient. i love a hard working and rewarding environment always up for a challenge. i have great communication skills and can always put a smile on someones face. i strive off making someones day just that little bit better and always wanting to find a way to help people.

Overview

3
3
years of professional experience

Work History

Bartender

Carrick Inn Hotel
11.2023 - 03.2024
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Food Service Officer

Launceston Hospital
10.2023 - 03.2024
  • Streamlined food preparation processes for increased efficiency and reduced waste.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • health service officer
  • delivered food/ drinks to patients whilst keeping a clean environment for staff.

Assistant Manger

Platypus Shoes
09.2022 - 09.2023
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Sales Assistant

Adidas
04.2021 - 09.2023
  • Increased sales by building strong customer relationships and providing excellent service.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Hairdresser

Tokunai Hair
03.2022 - 08.2022
  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
  • Boosted salon revenue by upselling hair care products and services based on individual client needs.
  • Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
  • Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.

Barista

The Xtra Mile
04.2021 - 09.2021
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.

Education

High School Diploma -

Tasmanian E School
Launceston, TAS
12.2021

Skills

problem solving

great multi channel communication

patience

excellent KPI knowledge

proactive

organised

empathetic

resiliant

Timeline

Bartender

Carrick Inn Hotel
11.2023 - 03.2024

Food Service Officer

Launceston Hospital
10.2023 - 03.2024

Assistant Manger

Platypus Shoes
09.2022 - 09.2023

Hairdresser

Tokunai Hair
03.2022 - 08.2022

Sales Assistant

Adidas
04.2021 - 09.2023

Barista

The Xtra Mile
04.2021 - 09.2021

High School Diploma -

Tasmanian E School

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Lily Coulter