Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Lily Dwyer

Toowoomba,QLD

Summary

I am a motivated and reliable professional with a strong work ethic, and a commitment to providing exceptional services. With expereicne in the health industry, I am confident in my ability to create a welcoming and positive environment for clients. I adapt easily to new challenges and pride myself on maintaining professionalism, clear communication, and efficient administrative support in fast-paced healthcare settings.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pharmacy Assistant

Priceline Pharmacy
Westridge , QLD
01.2022 - Current
  • Organized and maintained patient profiles in the computer system.
  • Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
  • Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
  • Performed administrative duties such as filing documents, faxing forms, answering phones.
  • Prepared labels for prescriptions and dispensed medications to patients.
  • Provided guidance on the selection of over-the-counter medications and supplements.
  • Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
  • Processed payments from customers using cash registers and debit and credit card terminals.
  • Completed daily paperwork associated with filling prescriptions accurately.
  • Answered customer phone calls to address questions and provide assistance with prescriptions.

Publicity Officer

Southern Suburbs Junior Rugby League
Toowoomba, QLD
11.2022 - 12.2023
  • Participated in meetings with clients to discuss their specific needs and objectives.
  • Created and managed social media accounts, including Facebook, Instagram, and TikTok.
  • Collaborated with creative teams to develop promotional materials such as flyers, posters and brochures.
  • Organised and managed Club Captains and Ambassadors with fundraisers
  • Assisted with customer requests and answered questions to improve satisfaction

Cashier Crew Leader

Red Rooster
South Toowoomba , QLD
05.2019 - 03.2022
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Operated cash register efficiently and accurately, processed payments by cash, and credit card
  • Counted and balanced cashier drawers.
  • Communicated with customers and team members to solve problems
  • Organised the daily cleaning roster and ensured it was being followed
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Used suggestive selling techniques to promote add-on sales.

Education

Bachelor of Occupational Therapy (Honours)

University of Southern Queensland
Ipswich, QLD
11-2027

Diploma of Secondary School

St Saviours College
Toowoomba, QLD
11-2022

Certificate III in Fitness

Australian Institute of Personal Trainers
Toowoomba, QLD
11-2022

Skills

  • Liaising with healthcare professionals
  • Time management and prioritising tasks
  • Accepting over-the-phone payments
  • Maintaining accurate patient history
  • Document faxing and copying
  • Team collaboration
  • Patient verification
  • Processing NDSS orders

Certification

  • Current First Aid and CPR

References

Chelsea Koelmeyer

Coordinator, supporting for learning- University of Southern Queensland

Past mentor

Chelsea.koelmeyer@unisq.edu.au

0400 140 961

Rachael Harley 

Pharmacist and dispensary manager- Priceline Pharmacy Grand Central

Past colleague and mentor

rachlharley@gmail.com

0433 879 973

Shandell Trapp 

Merch, volunteer, and fundraising coordinator- Southern Suburbs Junior Rugby League

Past colleague and mentor

0423 832 753

Timeline

Publicity Officer

Southern Suburbs Junior Rugby League
11.2022 - 12.2023

Pharmacy Assistant

Priceline Pharmacy
01.2022 - Current

Cashier Crew Leader

Red Rooster
05.2019 - 03.2022

Bachelor of Occupational Therapy (Honours)

University of Southern Queensland

Diploma of Secondary School

St Saviours College

Certificate III in Fitness

Australian Institute of Personal Trainers

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