Lily Friend

Knowledge and skills

● Comprehensive Interpersonal Skills - Build rapport with others in order to understand issues and suggest courses of action appropriate to their needs
● Written Communication – Ability to produce a range of standard written documents, providing clear information and using language appropriate to the audience
● Verbal Communication – Ability to assess audience and provides appropriately tailored and clear information and explanations to a range of groups, in an effective and confident manner, dealing with challenging behavior firmly but politely
● Presentation Skills – Ability to prepare and deliver engaging presentations to small groups using visual aids
● Understand and apply advanced computer skills to complex word processing, spreadsheet, presentation, or database functions such as such as Property Tree and BoxDice, Agent Box
● Planning and Organising - Plan and review daily work and is flexible in meeting unforeseen circumstances while continuing to meet expectations
● Strategic Planning – Align own work to support local objectives and contributes to changes in local work practices to support this
● Systems Thinking - Know how systems interact in the work area and makes improvements in own work to assist these
● Problem Solving - Solve problems based on operational guidelines, knowledge and experience, scanning for useful information, looking for underlying causes, and suggesting alternative actions to clients
● Project Management - Undertake simple research and data analysis and other project support activities, and effectively carries out routine projects or project steps under direction

Personal qualities

● Conceptual and Analytic Ability - Use conceptual thinking and sound analytical approaches to support decision making in the work area
● Creativity and Innovation - Design and implement new or cutting-edge programs and processes, and develop new insights into situations, applying innovative solutions to make improvements in the work area
● Decisiveness - Use available information and exercises good judgement to make sound, timely and well-informed decisions
● Detail Focus - Undertake finely detailed work in a precise and accurate manner
● Flexibility - Adapt approaches and work to changes in the environment and effectively meet new challenges