Lily Grider
Perth,WA
Summary
Experienced and dedicated Flight Attendant with a comprehensive background in customer service, safety training, and operational management across various airline environments. Proven track record of handling in-flight operations, resolving conflicts, and ensuring passenger and crew safety by adhering to FAA regulations and company standards. Extensive experience as an Operational Equipment (OE) instructor and safety committee member, responsible for training new flight attendants and addressing safety concerns in collaboration with the FAA. Skilled in multitasking, team leadership, and emergency preparedness, with additional experience in administration and airport service operations. Strong communication and interpersonal skills, enhanced by previous experience as a business owner and producer, providing a unique ability to manage customer service, training, and logistics seamlessly. Recognized for professionalism, attention to detail, and a proactive approach to maintaining a safe and welcoming environment for all passengers.
Overview
36
36
years of professional experience
Work History
Flight Attendant
Avelo Airlines
Burbank, CA
06.2021 - Current
- Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures
- Offered answers to passengers questions and resolved issues that arose during flights
- Followed safety, passenger and supply pre-flight-check lists
- Dealt with mechanical and passenger emergencies according to standards
- Instructed passengers on safety and emergency-procedures and answered questions related to flight
- Kept cabin neat, clean and professional in appearance
- Helped guests locate seats and stow luggage in appropriate locations
- Followed company regulations and rules promoting safe environment for both travelers and employees
- Collaborated with officials to establish action plans to provide safe environment and immediate response to threats and emergencies
- Answered all clients' questions and addressed concerns promptly
- Supervisor Management program, for 2.5 years I have been filling in for my In-flight Manager
- Covering for my boss I make sure all in-flight employees arrive on time and reserves are at the gate in case they are needed to fill in
- Helping out with all flight operations and all flights depart on time
- Helping with arrivals and deplaning making sure our customers and crew members are safe
- Making sure they have all their required items and uniform is up to par
- I am an OE instructor training new flight attendants on operational safety equipment must pass their OE
- I have experience with Flight crew support answering all calls for all bases with replacing FAs and CO and FOs when calling out
- I’m on the safety committee team with the FAA, reading all safety reports that have been submitted closing cases and dealing with the cases we need to address with co workers if needed
- I am an instructor for initial Flight Training and recurrent training
Administration Assistant
Jacques Wylan Plumbing
Newhall, CA
02.2020 - 04.2021
- Processed financial documents, contracts, expense reports and invoices
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports
- Tracked and submitted employee time sheets to accounting department for payroll processing
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management
- Monitored and tracked project performance data with spreadsheets to generate reports and keep management informed of important trends
Airport Service Agent/Flight Attendant
JSX Airlines
Burbank, CA
11.2017 - 01.2020
- Greeted passengers and provided boarding instructions
- Collected baggage charges and accepted baggage for check-in
- Managed gate, ramp and cabin services for each flight
- Utilized PA system to announce departures and changes to landings
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
- Assembled and issued required documentation, such as tickets, travel insurance policies and itineraries
Owner/Operator
Blue Blast Travel US-Australia
01.1990 - 02.2016
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations
- Developed business and marketing plans and prepared monthly financial reports
- Led startup and opening of business and provided business development, creation of operational procedures and work flow planning
- Trained teams on specific operations and requirements for each jobsite, including applicable procedures and techniques
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings
Segment Producer
CBS Judge Judy
Los Angeles, CA
10.2011 - 05.2013
- Supervised and worked closely with writers, directors, managers and technical crews throughout production process
- Coordinated production schedules, editing, printing and duplication processes
- Produced leads by cold calling prospects, networking at events and effectively using social media networks
- Created and managed production for projects
- Kept productions in compliance with network and legal requirements
- Recruited and managed event and location crews
Skills
Flight Attendant Skills
- Customer Service Excellence
- Passenger Support
- Conflict Resolution
- Aviation Safety and Emergency Procedures
- First Aid
- Operational Safety Training
- Supervisor and Leadership
- Communication Skills
- Cabin Maintenance
Administrative and Management Skills
- Staff Management
- Training and Instruction
- Problem Solving and Decision Making
- Multi-tasking and Organization
Additional Skills
- Vendor and Client Communication
- Financial Management
- Project Coordination
Education and Training
Travel Hospitality Business College Melbourne, Australia
Tourism and Travel Services Marketing Operations- January 1991
References
References available upon request.
Timeline
Flight Attendant
Avelo Airlines
06.2021 - Current
Administration Assistant
Jacques Wylan Plumbing
02.2020 - 04.2021
Airport Service Agent/Flight Attendant
JSX Airlines
11.2017 - 01.2020
Segment Producer
CBS Judge Judy
10.2011 - 05.2013
Owner/Operator
Blue Blast Travel US-Australia
01.1990 - 02.2016