Lily Hales
Perth
Summary
Proven team player and multitasker, I enhanced customer satisfaction and efficiency at Benesse Bunbury by leveraging strong customer service and time management skills. Fostered long-term relationships through reliable service, while maintaining high standards of cleanliness and safety. Achieved consistent commendations for dedication to excellence and collaborative work ethic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Crew Member
Benesse Bunbury
05.2022 - Current
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Baby Sitting
-
04.2022 - Current
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
- Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
- Enhanced parent satisfaction by providing consistent and reliable babysitting services for date nights.
- Kept detailed records of each babysitting session including hours worked, activities completed, and any pertinent notes for parents.
- Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
Crew Member and Barista
McDonald's
02.2021 - 10.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Making coffees and other cafe drinks in a timely manner to a consistently high standard.
Assistant Coach
WA Aerial Fitness Studio
01.2019 - 07.2021
- Worked with a range of aged groups to build strength and skills within a wide range of aerial apparatus.
- Created a kind and supportive environment to help students flourish to the best of there abilities.
Education
Bachelor of Commerce - Commerce
Curtin University
Perth, WA12-2027
High School Diploma -
Manea Senior Collage
Bunbury, WA11-2024
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Cash handling
- Cleaning and sanitation
- Taking orders
- Safe food handling
- Basic math
- Store opening and closing
- Valid Driver's license
- Telephone etiquette
Certification
Environmental Health Australia FoodSafe Food Handler Training Program
Timeline
Crew Member
Benesse Bunbury
05.2022 - Current
Baby Sitting
-
04.2022 - Current
Crew Member and Barista
McDonald's
02.2021 - 10.2022
Assistant Coach
WA Aerial Fitness Studio
01.2019 - 07.2021
Bachelor of Commerce - Commerce
Curtin University
High School Diploma -
Manea Senior Collage
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