LILY HARVEY
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
4
4
years of professional experience
Work History
Disability Support Worker
Stellarcarre
09.2023 - 05.2024
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
Sales Representative
Sunglass Hut
Brisbane, QLD
08.2022 - 07.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Front of House
Darling & Co, Paddington
01.2021 - 01.2022
- Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
- Expedited order completion by effectively communicating with the front of house staff regarding special requests or dietary restrictions.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Job Active Employment Consultant
MatchWorks, Nundah
01.2021 - 11.2021
- Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
- Proofread and edited clients' resumes to improve interview chances.
- Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
- Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
Customer Service Officer
MatchWorks, East Geelong
01.2020 - 01.2021
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in clients with questions and orders.
- Streamlined communication between clients and internal departments for timely issue resolution.
- Developed strong rapport with clients, allowing them to feel safe and heard
Education
Bachelor of Arts - International Relations
Deakin University
Political Science -
University of South Carolina
Graduate Diploma of Counselling -
Deakin University
01.2023
Skills
- Well-developed interpersonal skills, I have excellent two-way communication skills, which enable me to communicate professionally with clients and colleagues
- Over 10 years experience in the delivery of high-quality service to customers, adhering to organisational privacy policies and guidelines
- Strong organisational and time management skills
- Able to prioritise and multi-task
- Strong team focus, able to work in an environment working towards common goals or independently, displaying initiative
- Strong work ethic – diligent, conscientious, reliable and punctual with a high attendance record
- Reliable, trustworthy and available immediately to work a variety of shifts
References
- Carla Wust, Manager, Sunglass Hut, 0433090428, Carla.wust@sunglasshut.com.au
- Molly Fort, Manager, StellarCare, Mollyrosefort@gmail.com
Volunteering
Digital Crisis Supporter
Lifeline September 2023 - May 2024
- Train
I completed training to become a qualified Crisis Supporter. - Respond
I responded to people in need of support via online chat or Lifeline Text - Listen
I listened to what's going on for the person who has contacted you, hear their story and sit with their distress. - Empower
I supported the person to identify their next steps and encourage them to generate and own the action. If needed, I created a safety plan with them.
Receptionist
3rd Space Homeless Shelter
· Welcome guests
· Give them the amenities of their choosing
· Provide a friendly, non judgemental person to talk to
· Refer them to the in house social workers and lawyers
Timeline
Disability Support Worker
Stellarcarre
09.2023 - 05.2024
Sales Representative
Sunglass Hut
08.2022 - 07.2023
Front of House
Darling & Co, Paddington
01.2021 - 01.2022
Job Active Employment Consultant
MatchWorks, Nundah
01.2021 - 11.2021
Customer Service Officer
MatchWorks, East Geelong
01.2020 - 01.2021
Bachelor of Arts - International Relations
Deakin University
Political Science -
University of South Carolina
Graduate Diploma of Counselling -
Deakin University