Lily Heaton
Gold Coast,QLD
Summary
Competitive Agent with a proven track record of achieving top sales bonuses and high booking numbers. Recognized for exceptional relationship-building abilities and dedication to client trust. Consistently exceeds performance targets through effective communication and strategic client engagement.
Overview
6
6
years of professional experience
Work History
Service Team Member
COLES LABRADOR
Labrador, Australia
01.2020 - Current
- Assisted customers at registers and self-serve stations, addressing inquiries efficiently.
- Handled cash and card transactions accurately, ensuring error-free payment processing.
- Adapted quickly during peak times, contributing to team efforts to minimize wait times.
- Achieved highest sales in donation campaigns through effective customer engagement.
Outbound Call Center Agent
Inhome Assist
Gold Coast, QLD
04.2025 - 12.2025
- Processed high volume of calls daily through call management system and web-based communications.
- Achieved top sales results by generating quality bookings for in-home consultations.
- Maintained professionalism while addressing customer concerns during high call volumes.
- Documented customer interactions accurately in internal CRM software to ensure data integrity.
- Utilized active listening skills to discern client needs and preferences effectively.
- Engaged with callers to confirm information and de-escalate conflicts successfully.
- Monitored call queues to prioritize urgent and important calls efficiently.
Bakery Sales Assistant
BRUMBY’S LABRADOR
Labrador, Australia
01.2020 - 01.2021
- Assisted customers with product selection and provided information on bakery items
- Ensure presentation of bakery products meet company standards
- Closing duties, maintain cleanliness, till organisation
Education
Bachelor of Psychological Science - minor in community and development
GRIFFITH UNIVERSITY
Gold Coast, QLD11-2024
IB Diploma -
QUEENSLAND ACADEMIES
SouthportSkills
- Organizational and time management skills
- Communication and interpersonal skills
- Attention to detail
- Multi-tasking ability
- Data analysis expertise
- Research experience
- Experience in academic writing
- Effective communication
- Problem solving
Websites
Additional Experience Certificates
- Bilingual, fluent in both Japanese and English
- Diploma in Music, AmusA in the subject of Piano, 2017
- Computer Skills, proficient use of Microsoft Word, Excel, data analysis experience
- Driver’s License, automatic full open with reliable working car
References
References available upon request.
Timeline
Outbound Call Center Agent
Inhome Assist
04.2025 - 12.2025
Service Team Member
COLES LABRADOR
01.2020 - Current
Bakery Sales Assistant
BRUMBY’S LABRADOR
01.2020 - 01.2021
Bachelor of Psychological Science - minor in community and development
GRIFFITH UNIVERSITY
IB Diploma -
QUEENSLAND ACADEMIES