Summary
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Lily Herden

Perth,WA

Summary

Energetically excelled at Toymate as a Customer Service Teammate, mastering POS systems and elevating customer satisfaction through expert complaint resolution. Demonstrated exceptional time management and teamwork, significantly contributing to operational efficiency and maintaining pristine store conditions. Renowned for a customer-focused approach and adept call center skills, consistently ensuring positive outcomes.

Work History

Customer Service Teammate

Toymate
Perth, Western Australia
09.2024 - Current
  • Filled shelves, racks, and bins with freshly arrived merchandise.
  • Handled monetary transactions with accuracy and attention to detail.
  • Assisted customers in need with a friendly demeanor.
  • Collaborated with team members to enhance operational efficiency.
  • Conducted tasks to ensure spaces met high cleanliness standards.
  • Answered incoming calls using the store phone to assist customers promptly.

Education

Fremantle College
Fremantle, WA

Safety Bay Senior High School
Perth, WA

Home School
Perth, WA

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • Complaint resolution
  • Time management
  • POS systems expert

Affiliations

  • Plays netball junior and senior 4 times a week.
  • umpiring 2 times a wee

Accomplishments

  • Top of Specialist music and Specialist marine classes.

References

References available upon request.

Timeline

Customer Service Teammate

Toymate
09.2024 - Current

Fremantle College

Safety Bay Senior High School

Home School
Lily Herden