Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Lily Hetherington

Brisbane,QLD

Summary

Dedicated customer service employee with strong problem-resolution skills. Experienced in fast-paced environments, ensuring guest satisfaction and maintaining organization. Maintaining high focus and focus to detail, while also continuously contributing to team success through collaboration and communication.

Overview

2026
2026
years of professional experience
2
2
Certifications

Work History

Acai Maker

Acailicious
Brisbane, QLD
11.2025 - 01.2026
  • Provided excellent customer service in fast-paced hospitality environment.
  • Assisted guests with inquiries and resolved issues promptly.
  • Maintained cleanliness and organization of dining areas and service stations.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Adapted to changing demands of the hospitality environment quickly.

Team Manager

48km Kokoda Challenge
Brisbane, QLD
05.2025 - 06.2025
  • Coordinated team schedules to ensure adequate coverage and support.
  • Developed training materials for new team members.
  • Facilitated communication between team members.
  • Implemented process improvements to enhance overall team efficiency.
  • Monitored timelines to ensure compliance with event deadlines and objectives.
  • Motivated team members to consistently achieve or exceed performance expectations.
  • Created a positive work environment by setting clear expectations and providing resources necessary for success.

Receipt Taker

Streamlined Energy Solutions
Brisbane, QLD
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed filing system for financial documents ensuring easy access and organization.

Education

High School Diploma -

Earnshaw State College
Brisbane, QLD
11-2026

Skills

  • Customer service
  • Team building
  • Event coordination
  • Problem resolution
  • Process improvement
  • Task organization
  • Attention to detail
  • Organization

Certification

RSG - Responsible Service of Gambling

References

References available upon request.

Timeline

Acai Maker

Acailicious
11.2025 - 01.2026

Team Manager

48km Kokoda Challenge
05.2025 - 06.2025

Receipt Taker

Streamlined Energy Solutions

High School Diploma -

Earnshaw State College
Lily Hetherington