Lily Hibbert
Ingham,QLD
Summary
Dynamic Store Manager with a proven track record at Subway Ingham, excelling in customer relations and inventory management. Successfully motivated and trained staff, achieving a 100% satisfaction rating. Adept at problem-solving and multitasking in fast-paced environments, ensuring operational excellence and a positive customer experience.
Recognised for consistently exceeding sales targets, reducing wastage and fostering a high performance culture.
Overview
5
5
years of professional experience
Work History
Store Manager
Subway Ingham
09.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Welcome customers and take orders with a friendly demeanour, consistently scoring 100% satisfaction rating on customer feedback surveys.
- Implement food safety and hygiene protocols, adhering to HACCP guidelines.
- Prepare food while maintaining strict hygiene practices.
- Motivated, trained and inspired staff to do their best work through coaching
- Operate Point Of Sale system to process transactions and handle and balance cash.
Education
No Degree -
Ingham State High School
11-2021
Skills
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Store merchandising
- Cash management
- Stress Tolerance
- Fast Learner
Reference
Trina Gonzalez
Director/Franchisee
Subway Ingham
Phone: 0409 051 188
Timeline
Store Manager
Subway Ingham
09.2020 - Current
No Degree -
Ingham State High School
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