Lily Howdle
Eleebana,NSW
Summary
I am a hardworking Disability Support Worker, pursuing a nursing career. I am dedicated to comprehensive, compassionate and individualised patient care. I manage appointments and medication, assist with personal care, and manage complex behaviours.
Overview
3
3
years of professional experience
Work History
Disability Support Worker
Challenge Community Services
02.2023 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
Medical Receptionist
Boolaroo Medical Practice
11.2023 - 01.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Junior Legal Officer
Moray And Agnew Lawyers
09.2022 - 01.2023
- Maintained confidentiality of sensitive information by implementing secure file management practices.
- Assisted in managing caseloads by efficiently tracking deadlines, court dates, and other important milestones.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Prepared drafts of forms, letters and agreements for legal staff use.
Retail Supervisor
Sportsgirl
02.2021 - 10.2022
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
Education
Diploma of Nursing
TAFE
Newcastle, NSW11.2025
Warners Bay High School
Warners Bay, NSW2021
The Angmering School
Angmering, UKSkills
- Personal Care
- Relationship Building
- Documentation And Reporting
- Medication Administration
- Best Practice Software
- Teamwork and Collaboration
- Appointment Scheduling
- Medical Terminology
- Office Administration
- Complex Problem-Solving
- Analytical Thinking
Additional Information
I am starting my Diploma of Nursing in May 2024, then planning to complete my Bachelor of Nursing. I have my NDISWC, WWCC, First Aid and CPR.
Timeline
Medical Receptionist
Boolaroo Medical Practice
11.2023 - 01.2024
Disability Support Worker
Challenge Community Services
02.2023 - Current
Junior Legal Officer
Moray And Agnew Lawyers
09.2022 - 01.2023
Retail Supervisor
Sportsgirl
02.2021 - 10.2022
Diploma of Nursing
TAFE
Warners Bay High School
The Angmering School
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