Lily Hughes
Berowra,NSW
Summary
Goal-oriented employee offering dedicated background in retail, customer service and livestock care. Excels at delivering first-rate customer service in fast-paced, high volume retail environments.
Overview
6
6
years of professional experience
Work History
Stable Hand
McGarett Park
07.2022 - Current
- Cared for 10 horses by feeding, watering, grooming and exercising.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Worked effectively with another stable hand to ensure processes ran smoothly.
- Monitored animal behaviour and completed examinations to identify illnesses, injuries or potential diseases.
- Prepped horses for travel.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Maintained saddles, bridles and riding gear and helped fit items to specific horses.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
Casual Team Member
Kmart
01.2018 - 06.2022
- Processed customer transactions using cash register till and self-service till.
- Engaged in conversation with customer to ascertain need.
- Cleaned, scrubbed and sanitized sales floor and back storage areas to meet regulatory and group guidelines governing safety and cleanliness.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Trained new team members by relaying information on company procedures and safety requirements.
- Cleaned and maintained fitting rooms regularly.
- Collected discarded merchandise, sorted and
returned to display racks. - Organized clothing and accessories that
customers had returned to fitting room desk. - Used PDT to process customer returns and
reticket merchandise. - Coordinated efficient restocking of sales floor
with current merchandise and accurate signage for current promotions. - Unpacking and sorting stock into appropriate stockroom, floor or aisle area.
- Safely lifting, stacking and transporting boxes weighing up to 25 kilograms.
Casual Team Member
VIPeople
05.2021 - 12.2021
- Assisted patrons with seating by giving directions and lighting paths.
- Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
- Greeted and collected tickets of patrons at sporting events.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Alerted guests of venue rules and reported infractions or violations to appropriate parties.
Education
Bachelor of Medical Science -
Western Sydney University
Sydney, NSW12.2024
High School Diploma -
St Leo's Catholic College
Wahroonga, NSW11.2020
Skills
- Cash Register Operation
- Store Opening and Closing
- Customer Assistance
- Loss Prevention Methods
- Team Collaboration
- Complaint resolution
- Good telephone etiquette
- Product knowledge
- Staff Training
- Livestock care
Timeline
Stable Hand
McGarett Park
07.2022 - Current
Casual Team Member
VIPeople
05.2021 - 12.2021
Casual Team Member
Kmart
01.2018 - 06.2022
Bachelor of Medical Science -
Western Sydney University
High School Diploma -
St Leo's Catholic College