Pamela Hunwick

Management of the QLD commercial estimators, specifiers and project managers

• Submission and negotiation of numerous National Government Tenders and continuation of existing Tenders - All of which were successful.
• Engage and maintain key commercial customer relationships to secure successful outcomes.
• Organized promotional events and interacted with community to increase sales volume.
• Developed solutions to sales challenges and maximized business opportunities.
• Attended numerous retailer and supplier product and sales training events to consistently increase product knowledge.
• Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
• Championed the adoption of new technology tools within the department to streamline communication and enhance overall productivity.

• Provide Key decision making for the daily operational and commercial requirements, including manufacturing, distribution and logistics
• Active member of the Global Marketing Team.
• Organized promotional events and interacted with community to increase sales volume.
• Developed solutions to sales challenges and maximized business opportunities.
• Attended [Number] retailer and distributor product and sales training events to consistently increase product knowledge.
• Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
• Regularly communicated results from KPI tracking to senior management for informed decision-making related to resource allocation, staffing levels, or other critical initiatives impacting company growth potential.
• Managed a high-performing sales support team, providing guidance, mentorship, and performance evaluations to drive success.
• Contributed to annual budget planning activities by analyzing historical data trends while considering future business objectives.

• Built and maintained strong client relationships to drive business growth.
• Strengthened client relationships through regular communication and effective problemsolving.
• Created sales forecasts to target daily, monthly and yearly objectives.
• Delivered exceptional customer service by resolving client concerns quickly and efficiently.
• Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategise future growth opportunities.
• Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.

• Implementation of Trans-Tasman customer contact centre, leading Customer Interaction Centre, developing business processes, and providing reporting to the executive leadership team.
• Implemented proactive measures to anticipate customer needs, resulting in higher retention rates.
• Collaborated cross-functionally to ensure seamless delivery of products and services to customers.
• Coordinated regular team meetings to discuss performance metrics, share insights, and provide ongoing support for success in their roles as Customer Services Managers.
• SLA 99.5% achieved within 3 months.