Summary
Overview
Work History
Education
Skills
Timeline
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GEORGINA TYRRELL

Glenroy,VIC

Summary

Dynamic and adaptable professional with a proven track record at COLES, excelling in fast-paced environments and delivering exceptional customer service. Skilled in POS proficiency and inventory oversight, with a keen eye for detail and deep product knowledge. Demonstrated ability to enhance team efficiency and customer satisfaction through effective communication and upselling strategies.

Overview

17
17
years of professional experience

Work History

COLES DELI TEAM MEMBER

COLES
GLENROY, VIC
06.2014 - Current
  • Communicated effectively with team members about any issues that arose during shift.
  • Unload products and transfer stock to storage.
  • Demonstrated knowledge of product ingredients when answering questions from customers.
  • Trained new employees on proper deli procedures and safety regulations.
  • Ensured accuracy of orders by double-checking them against customer requests before handing them over.
  • Worked closely with supervisor to ensure all tasks were completed in a timely manner.
  • Recorded daily sales transactions accurately into POS system.
  • Provided excellent customer service by taking orders quickly and efficiently.
  • Adhered to all health department guidelines regarding food handling and sanitation practices.
  • Contain freshness by rotating and coding all products.
  • Slice, cut, weigh, and price stock in a considerate manner.
  • Maintain a courteous and friendly attitude toward customers.
  • Greet all visitors and customers in a professional manner.
  • Abide by all the business's policies.

Cafe Barista

A DELICIOUS AFARE
STRATHMORE, VIC
04.2008 - 04.2014
  • Point of sale – Cash handling, EFTPOS, credit card transactions
  • Making a full range of coffees
  • Taking large catering orders, preparing and transporting the food for functions

  • Provided excellent customer service by anticipating needs quickly.
  • Assisted in setting up displays for promotional materials or events.
  • Monitored expiration dates of products to ensure freshness standards.
  • Kept records of sales transactions for accurate accounting purposes.
  • Provided detailed information on coffee blends, ingredients and preparation methods.
  • Organized inventory of supplies for efficient restocking procedures.
  • Resolved customer complaints in a polite and timely manner.
  • Collaborated effectively with coworkers to maintain store operations.
  • Adhered to company policies regarding proper handling of money.

Education

High School Diploma -

ST COLUMBAS COLLEGE
ESSENDON, VIC
11-1994

Skills

  • I have excellent customer service skills with the ability to read customers and understand their needs
  • I am very confident working in a fast paced and busy environment and as part of team and can adapt to almost any work situation
  • I have great attention to detail and am able to gain deep knowledge of how products work within a company
  • Cash register operation in fast turnover hospitality/retail
  • Upselling strategies
  • Menu planning assistance
  • Sales promotion
  • Workplace safety awareness
  • Reliability and punctuality
  • Merchandising techniques
  • Inventory checks
  • Point of sale proficiency
  • Strong work ethic
  • Payroll processing
  • Inventory oversight
  • Data entry

Timeline

COLES DELI TEAM MEMBER

COLES
06.2014 - Current

Cafe Barista

A DELICIOUS AFARE
04.2008 - 04.2014

High School Diploma -

ST COLUMBAS COLLEGE

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GEORGINA TYRRELL