Lily Inserra
Belgrave,VIC
Summary
Demonstrated strong customer service skills at McDonald's and Woolworths, consistently meeting high service standards. Proven ability to collaborate effectively within teams, contributing to a positive work environment. Seeking opportunities in organisations that prioritise inclusivity and provide robust training and development programs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Member
Woolworths
Melbourne , Vic
05.2025 - Current
- Provided product advice and addressed customer inquiries to enhance service quality.
- Operated checkout registers, processing cash and electronic payments efficiently.
- Restocked shelves and organized displays to maintain store presentation standards.
- Ensured product freshness and quality in fresh food departments.
- Adhered to health, safety, and hygiene protocols consistently.
- Participated in inventory control and executed stock rotation practices.
- Collaborated with team members to achieve store objectives and improve shopping experience.
Team Member
Boost Juice
Melbourne , Vic
03.2025 - 05.2025
- Rotated through various stations to meet team demands.
- Prepared and served juices, smoothies, and snacks in compliance with brand standards.
- Delivered friendly and efficient customer service during peak hours.
- Operated POS systems while accurately processing cash and card transactions.
- Maintained cleanliness and organization of work area throughout shift.
Crew Member
McDonald's
Melbourne , Vic
11.2021 - 03.2025
- Delivered exceptional quality, service, and cleanliness standards.
- Prepared Gold Standard Quality food to meet customer expectations.
- Assisted customers in placing orders quickly and accurately.
- Created beverages and desserts following established recipes.
- Adhered to Safety & Security Policies and Procedures at all times.
- Documented hazards identified during shifts for safety compliance.
Team Member
Kmart Australia
02.2023 - 03.2024
- Provides excellent customer service & assistance.
- Ensure basic merchandise replenishment needs are met in order to delivery a positive customer shopping experience.
- Understand the importance of work safety and complete mandatory training relevant to product, policy & procedure etc.
Superneer Prep/Leadership experience
Paragon Martial Arts
03.2017 - 11.2021
- Assist instructors with teaching responsibilities for students.
- Provide assistance at graduation ceremonies.
- Assist with Paragon events.
Education
Upwey High School
Upwey12.2024
Ferny Creek Primary School
Ferny Creek12.2018
Skills
- Leadership and teamwork
- Empathy and interpersonal skills
- Effective communication
- Strong work ethic
- Customer service excellence
- Willingness to learn
Certification
- Certificate III in Sport and Recreation, 02/2022 - 12/2023
- Victorian Certificate of Education, 12/2024
- Learn 2 Lead Program - Tennis Australia, 04/2024 - 06/2024
Accomplishments
- Black Belt - Paragon Martial Arts, 02/2013 - 07/2021, My black belt represented 8 years of commitment, perseverance, resilience and dedication. Countless hours of training, thousands of push ups and projects that focused on personal growth to build self awareness, kindness and compassion contributed to my journey.
- Runner Up at 'Whisper Songs 2021', 07/2021, The Wildlife Art Society of Australia host an exhibition using original imagery of Australian wildlife. I photographed one of the kookaburra's in my backyard .'Magical Kookaburra', my painting was praised as a lovely spontaneous work with a hint of fun and great colours.
- Heart Award at the Upwey Archies, 10/2018, Inspired by the Archibold prize, the Upwey Archies is a community portrait prize project. My self portrait received recognition from the judges in the under 14s category, and I was awarded the Heart award.
- Upwey Streeton Art Awards, 05/2018, I was presented with an art award in recognition of my painting.
Hobbies and Interests
- Fashion
- Movies
- Cooking
- Art
- Music
- Live Concerts
- Beach and Summer
- Environment
References
Available on request
Timeline
Team Member
Woolworths
05.2025 - Current
Team Member
Boost Juice
03.2025 - 05.2025
Team Member
Kmart Australia
02.2023 - 03.2024
Crew Member
McDonald's
11.2021 - 03.2025
Superneer Prep/Leadership experience
Paragon Martial Arts
03.2017 - 11.2021
Upwey High School
Ferny Creek Primary School