Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Hobbies and Interests
References
Timeline
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Lily Inserra

Belgrave,VIC

Summary

Demonstrated strong customer service skills at McDonald's and Woolworths, consistently meeting high service standards. Proven ability to collaborate effectively within teams, contributing to a positive work environment. Seeking opportunities in organisations that prioritise inclusivity and provide robust training and development programs.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Team Member

Woolworths
Melbourne , Vic
05.2025 - Current
  • Provided product advice and addressed customer inquiries to enhance service quality.
  • Operated checkout registers, processing cash and electronic payments efficiently.
  • Restocked shelves and organized displays to maintain store presentation standards.
  • Ensured product freshness and quality in fresh food departments.
  • Adhered to health, safety, and hygiene protocols consistently.
  • Participated in inventory control and executed stock rotation practices.
  • Collaborated with team members to achieve store objectives and improve shopping experience.

Team Member

Boost Juice
Melbourne , Vic
03.2025 - 05.2025
  • Rotated through various stations to meet team demands.
  • Prepared and served juices, smoothies, and snacks in compliance with brand standards.
  • Delivered friendly and efficient customer service during peak hours.
  • Operated POS systems while accurately processing cash and card transactions.
  • Maintained cleanliness and organization of work area throughout shift.

Crew Member

McDonald's
Melbourne , Vic
11.2021 - 03.2025
  • Delivered exceptional quality, service, and cleanliness standards.
  • Prepared Gold Standard Quality food to meet customer expectations.
  • Assisted customers in placing orders quickly and accurately.
  • Created beverages and desserts following established recipes.
  • Adhered to Safety & Security Policies and Procedures at all times.
  • Documented hazards identified during shifts for safety compliance.

Team Member

Kmart Australia
02.2023 - 03.2024
  • Provides excellent customer service & assistance.
  • Ensure basic merchandise replenishment needs are met in order to delivery a positive customer shopping experience.
  • Understand the importance of work safety and complete mandatory training relevant to product, policy & procedure etc.

Superneer Prep/Leadership experience

Paragon Martial Arts
03.2017 - 11.2021
  • Assist instructors with teaching responsibilities for students.
  • Provide assistance at graduation ceremonies.
  • Assist with Paragon events.

Education

Upwey High School
Upwey
12.2024

Ferny Creek Primary School
Ferny Creek
12.2018

Skills

  • Leadership and teamwork
  • Empathy and interpersonal skills
  • Effective communication
  • Strong work ethic
  • Customer service excellence
  • Willingness to learn

Certification

  • Certificate III in Sport and Recreation, 02/2022 - 12/2023
  • Victorian Certificate of Education, 12/2024
  • Learn 2 Lead Program - Tennis Australia, 04/2024 - 06/2024

Accomplishments

  • Black Belt - Paragon Martial Arts, 02/2013 - 07/2021, My black belt represented 8 years of commitment, perseverance, resilience and dedication. Countless hours of training, thousands of push ups and projects that focused on personal growth to build self awareness, kindness and compassion contributed to my journey.
  • Runner Up at 'Whisper Songs 2021', 07/2021, The Wildlife Art Society of Australia host an exhibition using original imagery of Australian wildlife. I photographed one of the kookaburra's in my backyard .'Magical Kookaburra', my painting was praised as a lovely spontaneous work with a hint of fun and great colours.
  • Heart Award at the Upwey Archies, 10/2018, Inspired by the Archibold prize, the Upwey Archies is a community portrait prize project. My self portrait received recognition from the judges in the under 14s category, and I was awarded the Heart award.
  • Upwey Streeton Art Awards, 05/2018, I was presented with an art award in recognition of my painting.

Hobbies and Interests

  • Fashion
  • Movies
  • Cooking
  • Art
  • Music
  • Live Concerts
  • Beach and Summer
  • Environment

References

Available on request

Timeline

Team Member

Woolworths
05.2025 - Current

Team Member

Boost Juice
03.2025 - 05.2025

Team Member

Kmart Australia
02.2023 - 03.2024

Crew Member

McDonald's
11.2021 - 03.2025

Superneer Prep/Leadership experience

Paragon Martial Arts
03.2017 - 11.2021

Upwey High School

Ferny Creek Primary School

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Lily Inserra