Summary
Overview
Work History
Skills
References
Timeline
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Lily Ioane

Ipswich,QLD

Summary

I am a knowledgeable and dedicated Customer Service Professional with extensive experience across a range of industries. I am a solid team player with an outgoing, positive demeanour. I have proven skills in building rapport with clients to maintain customer satisfaction while aligning with company values and policies. Throughout my 10+ years in the customer service industry I have always had a strong focus on delivering high quality work in a timely manner, and have a keen eye for process optimization. I am a reliable individual with a passion for satisfying customer needs. I am dedicated and eager to help young people reach full potential through positive and effective support. I am compassionate and professional who enjoys a challenge and embraces change.

Overview

14
14
years of professional experience

Work History

Freight Handler

Startrack Aus Post
03.2022 - 05.2024
  • Loaded and unloaded trucks.
  • Inspected freight for any damage or faults prior to loading.
  • Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
  • Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.
  • Maintained a safe work environment by adhering to safety protocols and conducting regular equipment inspections.
  • Packed items to meet shipping requirements.
  • Attached labels to finalized products before shipment.
  • Contributed to team cohesion and morale by fostering a positive work environment and consistently offering support to colleagues when needed.

Courier and Parcel Officer

NZ Post
10.2021 - 02.2022
  • Preparing work area and products according to set procedures
  • Unloading vehicles and cages
  • Sorts the product according to set procedures and service standards
  • Completes all scans and downloads them at prescribed intervals
  • Dispatches product according to set procedures
  • Comply with Company security policies and procedures so that company property, staff, customers and commercially sensitive information are protected
  • Handle freight carefully and in professional manner
  • Basic maintenance of equipment
  • Assisting other team members as needed to ensure optimum support is available
  • Ensure Manager is kept informed of any operational difficulties through open communication
  • Maintaining a positive and cohesive team environment.

School Bus Driver

Little Learners Children's Centre
06.2020 - 12.2020
  • Transported passengers safely along prescribed routes according to tight schedules
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria
  • Assisted passengers with disabilities and other physical issues in boarding and exiting the bus to promote passenger safety
  • Maintained QLD full driver's license to enable legal operation of school buses for student transport, field trips and other purposes
  • Complied with personal grooming standards, code of conduct, and regulations to maintain a high standard of professionalism
  • Reported bus malfunctions or needed repairs
  • Escorted small children across roads and highways
  • Carried out day-day-day duties accurately and efficiently
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.

Customer Service Agent

Hello Home Dr
11.2019 - 04.2020
  • Identified issues, analyzed information and provided solutions to problems
  • Eliminated downtime and maximized revenue by providing top project quality control
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Increased customer satisfaction by resolving complaints and medical issues
  • Maintained energy and enthusiasm in a fast-paced environment
  • Worked closely with Team Leader to maintain optimum levels of communication to effectively and efficiently complete projects
  • High level of compassion towards all different cultures and people.

Administration Officer

Hertz Australia
09.2014 - 11.2019
  • Head office of all of Brisbane, this position requires you to multitask
  • Required to fill out reports for stolen vehicles and liaise with police when required for escalations
  • Have confidence as well as being calm when dealing with irate customers
  • Conflict resolution
  • Manage day to day reports and purchase orders across the region
  • Order uniforms and ID cards for all employees
  • Data collection of fuel going in and out of the workplace
  • Vehicle inspections for recovered stock
  • Invoice handling (outgoing & incoming)
  • Delivery management including stocktake
  • Mailing, invoicing, reconciling and banking of daily collections
  • Supporting other locations when required
  • Provided administrative support, including processing purchase orders, service contracts and financial reports
  • Screened and transferred incoming calls and managed internal communications for the office
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
  • Monitored and updated employee database and managed team rosters.

Rental Sales Agent

Hertz Australia, Airport
03.2014 - 09.2014
  • This role requires you to be confident with face-to-face confrontation
  • Product sales, handling customer enquiries, and processing orders (incl
  • Cash handling)
  • Dispute management and complaint resolution
  • Updated company database with new property listings or added amenities.

Customer Service Representative

Sky Network Television
01.2010 - 01.2012
  • Meeting KPIs and targets
  • Credit control
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Responded to customer requests for products, services and company information.

Skills

  • Team player
  • Honest and reliable
  • Adaptable
  • Effective communication skills
  • Administrative support
  • Creative problem solving
  • Recognising peoples needs and act accordingly
  • Fast learner and teachable
  • Multicultural Sensitivity

References

  • Santina Yandall , Supervisor - Startrack

M: 0432 551 316   E: Santina.Yandall@outlook.com


  • John Fuataga, Manager Startrack

M: 0437 250 460 E: John.fuataga@startrack.com.au


  • Mayleen Eteaki . Director - Little Learners

M: 0408 175 516. E: Littlelearners4301@gmail.com


Timeline

Freight Handler

Startrack Aus Post
03.2022 - 05.2024

Courier and Parcel Officer

NZ Post
10.2021 - 02.2022

School Bus Driver

Little Learners Children's Centre
06.2020 - 12.2020

Customer Service Agent

Hello Home Dr
11.2019 - 04.2020

Administration Officer

Hertz Australia
09.2014 - 11.2019

Rental Sales Agent

Hertz Australia, Airport
03.2014 - 09.2014

Customer Service Representative

Sky Network Television
01.2010 - 01.2012

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Lily Ioane