Lily Johansen
Willowvale,QLD
Summary
I am a passionate individual with experience in the healthcare space. I'm a team player that loves to work with others. I strive to continue developing my personal and professional skills to make a meaningful impact. Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus. Adept at stocking and arranging merchandise in high-volume retail establishments. Positive and outgoing team professional with team-player mentality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
NAAMI Bar
Burleigh Heads, QLD
01.2024 - Current
- Ensured compliance with local alcohol regulations.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Monitored bar inventory and promptly restocked low items before depletion.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Nurse Assistant
Velan Health
Burleigh Heads, QLD
05.2023 - 04.2024
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Performed light cleaning duties by emptying wastebaskets, sweeping, mopping, and sanitizing surfaces.
- Recorded patient conditions and vital signs before and after medical operations.
- Delivered high level of care to every patient.
Visual Merchandiser
Target
Runaway Bay, QLD
09.2020 - 10.2022
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Resolved customer complaints, ensuring a positive experience.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Enhanced store and display appearance utilising seasonal promotions and trends to drive strategy.
Education
High School Diploma -
Helensvale Learning College
Gold Coast, QLD07-2019
Skills
- Responsible Alcohol Service
- Outstanding customer service
- Maintaining a clean bar
- Marketing knowledge
- Merchandising plan development
- Seasonal promotions
- Vital signs monitoring
- Elderly Care
- Care plan implementation
- Direct Patient Care
Certification
- RSA (Responsible Service of Alcohol) certificate
- First Aid certificate
- CPR certificate
Timeline
Bartender
NAAMI Bar
01.2024 - Current
Nurse Assistant
Velan Health
05.2023 - 04.2024
Visual Merchandiser
Target
09.2020 - 10.2022
High School Diploma -
Helensvale Learning College
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