Lily Kennedy-myers
Newcastle
Summary
Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Kitchen Staff Member
Lingard Private Hospital
2024.07 - Current
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Managed time to juggle multiple tasks simultaneously with ease.
- Assisted in setting up and breaking down kitchen stations.
- Pushed, pulled and transported large loads and objects.
Barista
Kaffine
2024.05 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Department Manager
McDonald's
2018.02 - 2024.01
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Certificate in Work Force Essentials - UCWE Policing
Charles Sturt University
Sydney, NSW12.2023
Certificate III - Retailing
Serina Russo Training
Newcastle, NSW03.2022
Skills
- Customer Service
- Resource Coordination
- Team Supervision
- Performance Management
- Staff Management
- Employee Scheduling
- Customer Engagement
- Recruiting and Hiring
- Problem-Solving
- Sales Expertise
- Staff Hiring and Retention
- Coaching and Mentoring
- Employee Performance Evaluation
Certification
First aid , Fire Warden
Reference
Joel Wilson - Supervisor
Phone = 0403892430
Email = joel.wilson@au.stores.mcd.com
Aimee Laverty - Restaurant Manager
Phone = 0413942081
Email = aimee-laverty@hotmail.com
Timeline
Kitchen Staff Member
Lingard Private Hospital
2024.07 - Current
Barista
Kaffine
2024.05 - Current
Department Manager
McDonald's
2018.02 - 2024.01
Certificate in Work Force Essentials - UCWE Policing
Charles Sturt University
Certificate III - Retailing
Serina Russo Training
First aid , Fire Warden
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