Lily Klemm
Adelaide,SA
Summary
A highly motivated and hard-working individual with extensive experience in hospitality, waitressing and lifeguarding looking to advance skills and experience in the job industry. A highly organised and efficient individual who is committed and passionate about working and improving.
Overview
9
9
years of professional experience
Work History
Swimming Pool Manager
Royal Life Saving WA
03.2024 - Current
- Enhanced swimmer safety by implementing and enforcing strict pool rules and guidelines.
- Increased member satisfaction with regular pool maintenance, ensuring cleanliness and proper chemical balance.
- Conducted regular inspections of pool equipment to identify potential issues early on and reduce downtime or costly repairs.
- Developed strong relationships with members, addressing concerns promptly and fostering positive community environment.
Pool Attendant/ Lifeguard/ Squad Instructor
Thredbo Leisure Centre
01.2023 - 09.2023
- Taking squad lessons, taking chemical readings and performing safety checks, diplomatically and professionally handling difficult patrons, end of day cleans, using resort computer systems
- Conducted regular water quality checks to maintain optimal conditions for swimmers.
Hotel Housekeeper/ Public Area Cleaner
Thredbo Alpine Hotel
06.2022 - 09.2023
- Rotated linens in storerooms and replenished when supplies ran low.
- Kept logs of cleaning activities to enable tracking history and maintain accurate records.
- Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Rainbow Swimming Pool Manager
YMCA
01.2021 - 01.2022
- Testing chemical and dosing pool, performing backwash's, stocktakes, resolving staff issues, weekly pool cleaning and maintenance, enforcing YMCA conditions of entry and GSPO's
- Increased member satisfaction with regular pool maintenance, ensuring cleanliness and proper chemical balance.
- Developed strong relationships with members, addressing concerns promptly and fostering positive community environment.
Lifeguard
Rainbow Swimming Pool
01.2015 - 02.2021
- Enforcing strict safety rules and regulations to ensure safety of patron
- Spot hazards and potentially dangerous situations and taking measures to prevent accidents and ensuring patron safety
- Ability to talk and communicate with a large variety of ages while maintaining a professional manner
- Working in and potentially leading a group of people in the instance that an adverse situation does occur
- Working unsupervised as well as in a team situation.
Lifeguard
Jeparit Swimming Pool
01.2020 - 01.2021
- Ability to talk and communicate with a variety of ages while maintaining a professional manner
- Being courteous and on time, cleaning bathrooms and public areas
- Working in and potentially leading a group of people in the instance that an adverse situation does occur
- Money handling and kiosk sales
- Treating and managing injuries and the prevention of injuries
- Enforcing strict safety rules and regulations to ensure safety of patrons
- Working unsupervised as well as in team situations
Lifeguard
Adelaide Hills Memorial Swimming Centre, Woodside
01.2019 - 01.2020
- Treating and managing injuries and the prevention of injuries, enforcing strict safety rules and regulations to ensure safety of patrons, ability to talk and communicate with a large variety of ages while maintaining a professional manner, working in and potentially leading a group of people in the instance that an adverse situation does occur, working unsupervised as well as in a team situation
Waitress/Kitchen Hand
Robin Hood Hotel
01.2019 - 11.2019
- Food preparation, kitchen cleaning/dishes, customer service
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Barista/café Staff
Nanna Jan's Kitchen
01.2018 - 01.2018
- Customer service, baking and food presentation, kitchen and general cleaning duties, waitressing, serving and money handling, successfully working unsupervised on busy and quiet shift
Cook/Café Staff
Rainbow Café
01.2015 - 01.2017
- Ability to work in a team and fast-paced environment, preparation and sale of freshly prepared food items, barista work, ability to safely use deep fryer and other hazardous cooking equipment, handling cash, customer service skills
Kitchen Hand/Waitress
Royal Hotel
01.2015 - 01.2017
- Customer service skills,handling cash, kitchen cleaning duties/dishes, preparation of food items using various cooking tools and appliances, waitressing, cleaning and maintaining guest rooms
Education
Aquatic Technicians Operators Course -
Lifesaving Victoria
03.2024
Life-guard Certificate -
Royal Lifesaving
04.2023
First Aid Level 2 Certificate -
LSV
2023
Responsible serving of alcohol certificate (SA) -
Federal Police Check -
Passed
2021
Swimming and Water Safety Teacher -
Ymca
03.2023
Working With Children Check -
Current
03.2023
Skills
- Time management
- Professional and Courteous
- Staff Training
- Communication
- Organization
- Staying calm and rational in difficult or uncomfortable situations
- Reliable and resourceful
- Efficient, hardworking, prepared to go extra mile
- Complete every task with almost perfection
- Technology skills
- Rule Enforcement
Volunteer Experience
- Volunteer Cleaner, All Creatures Veterinary Clinic, 2016
- Delivery Volunteer, Meals on Wheels, 2014, 2016
References
- Kathryn Barton, 0427340156, Rainbow swimming pool manager
- Jason Sheard, 0432344522, jason.sheard@ymca.org.au, YMCA Area manager, western region Victoria
- Callan Andrews, 0432606583, Thredbo leisure centre manager
Timeline
Swimming Pool Manager
Royal Life Saving WA
03.2024 - Current
Pool Attendant/ Lifeguard/ Squad Instructor
Thredbo Leisure Centre
01.2023 - 09.2023
Hotel Housekeeper/ Public Area Cleaner
Thredbo Alpine Hotel
06.2022 - 09.2023
Rainbow Swimming Pool Manager
YMCA
01.2021 - 01.2022
Lifeguard
Jeparit Swimming Pool
01.2020 - 01.2021
Waitress/Kitchen Hand
Robin Hood Hotel
01.2019 - 11.2019
Lifeguard
Adelaide Hills Memorial Swimming Centre, Woodside
01.2019 - 01.2020
Barista/café Staff
Nanna Jan's Kitchen
01.2018 - 01.2018
Lifeguard
Rainbow Swimming Pool
01.2015 - 02.2021
Cook/Café Staff
Rainbow Café
01.2015 - 01.2017
Kitchen Hand/Waitress
Royal Hotel
01.2015 - 01.2017
Aquatic Technicians Operators Course -
Lifesaving Victoria
Life-guard Certificate -
Royal Lifesaving
First Aid Level 2 Certificate -
LSV
Responsible serving of alcohol certificate (SA) -
Federal Police Check -
Passed
Swimming and Water Safety Teacher -
Ymca
Working With Children Check -
Current
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