Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

Lily Le

Melbourne,Australia

Summary

Customer service enthusiast with a background in sales, dedicated to delivering exceptional customer experiences. Passionate about exceeding customer expectations and consistently striving for excellence in service delivery. Committed to building strong relationships and ensuring customer satisfaction at all touchpoints.

Overview

4
4
years of professional experience

Work History

Customer Solutions Representative

AGL Energy
11.2024 - Current
  • Resolved customer inquiries using CRM software, ensuring timely and accurate responses.
  • Maintained comprehensive knowledge of product offerings to address customer needs effectively.
  • Streamlined processes for handling escalated issues, improving resolution times and customer satisfaction.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Provided personalized solutions for each customer inquiry, demonstrating empathy and understanding while adhering to company guidelines.


Sales Specialist

Ghanda
10.2022 - Current
  • Provided exceptional customer service, welcoming and assisting customers with their sales needs.
  • Financial reconciliation - managing and verifying cash transactions
  • Handled daily store operations, including stock maintenance and communication with other departments.
  • Implemented visual merchandising strategies based on templates and creativity.
  • Achievement: Received “Ever Better” award for going above and beyond at every shift
  • Maintained accurate sales records, streamlining reporting processes for management review.
  • Trained new employees on operational procedures and equipment handling for efficiency.

Customer Service and Food Handler

Schnitz
10.2021 - 05.2022
  • Addressed customer inquiries about food preparation and allergen concerns.
  • Greeted customers, took food orders, and provided menu information.
  • Completed opening, closing, and shift change tasks per company guidelines.
  • Assisted in inventory management by tracking stock levels

Education

Wellington Secondary College

Skills

  • Empathic
  • Adaptable
  • Conflict Resolution
  • Strong Communication
  • Attention to detail

Hobbies and Interests

Creative Arts – Photography and Crafting, Fashion designing- staying updated on trends, creating unique pieces, Avid collector of eclectic items

Languages

English
Vietnamese

Timeline

Customer Solutions Representative

AGL Energy
11.2024 - Current

Sales Specialist

Ghanda
10.2022 - Current

Customer Service and Food Handler

Schnitz
10.2021 - 05.2022

Wellington Secondary College

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Lily Le