Lily Lea
Brisbane,QLD
Summary
Dynamic barista with 3+ years of experience and exceptional service with a unique, upbeat attitude. Strong understanding of coffee brewing techniques and committed to mastering latte art and espresso extraction. Passion for attention to detail and easily adaptable, excelling in fast paced environments. Dedicated to going above and beyond to create a personal customer experience for guests.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
St Coco
11.2023 - Current
- Managed inventory levels daily, ensuring adequate stock of supplies to minimize waste, wavering milk and bread ordering in response with sales.
- Memorised and prepared numerous menu items from coffee's to cocktails and smoothies, as well as orders of dedicated customers.
- Operated and maintained EK espresso grinder, espresso machines and various V60 pour over equipment.
- Mentored new hires on the proper methods for making espresso and steaming milk, guaranteeing that drinks were of the highest caliber.
- Elevated customer loyalty and received consistent positive feedback from customers regarding exceptional beverage quality and personalised customer needs.
- Adapted rapidly to consistent high-volume periods by delegating responsibilities and assisting in other areas of the cafe when needed, including waiting tables and dishes
Barista
Gloria Jeans
08.2022 - 01.2024
- Assisted in managing inventory and purchased products during busy periods to maintain a full menu for customers
- Cleaned counters, machines, utensils, and seating areas daily.
- Professionally addressed customer problems, finding quick solutions to guarantee satisfaction
- Prepared food items including muffins, sandwiches and toasties following food safety procedures
Crew Member
Hungry Jacks
04.2021 - 01.2024
- Trained new team members on procedures, customer service, and sales techniques.
- Maintained high standards of customer service and productivity during high-volume and fast-paced shifts
- Displayed strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Became familiar with products to answer questions and make suggestions.
- POS trained and Barista trained
Education
High School Diploma -
Mt Gravatt State High School
QLD12-2022
Skills
- Attention to detail
- Adaptive and creative
- Cleanliness
- Exceptional customer service
- Quality control
- Latte art
Certification
Certificate III in Hospitality - 2022
Timeline
Barista
St Coco
11.2023 - Current
Barista
Gloria Jeans
08.2022 - 01.2024
Crew Member
Hungry Jacks
04.2021 - 01.2024
High School Diploma -
Mt Gravatt State High School
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