Summary
Work History
Education
Skills
Timeline
Generic

Lily Li

Cannington,WA

Summary

Proactive and diligent Room Attendant with a proven track record at Seasons of Perth, enhancing guest satisfaction through meticulous room preparation and effective inventory management. Excelled in infection control and stress tolerance, significantly improving the guest experience. Skilled in training peers and optimizing supply use, demonstrating a strong blend of organizational and interpersonal abilities. Responsible individual with experience working at several hotels and resorts in a housekeeping capacity. Looking to bring reliable and well-developed skills as a guest room attendant to a new organization. Energetic Housekeeper for national hotel chain offering outstanding communication and social skills. Real problem-solver thriving in both team-focused and individual work environments. Consistently meets room completion goals ahead of pace and above standards. Personable housekeeper with exceptional issue-resolution skills and safety knowledge. Bilingual and compassionate with proactive attitude. Known for reliability and workplace resourcefulness.

Work History

Room Attendant

Seasons of Perth
05.2022 - 07.2022
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Transported and stored guest luggage to provide safekeeping of personal belongings.
  • Inspected guest rooms to replenish soap, paper towels and toiletries.
  • Checked appliances in guest rooms to determine good working order.
  • Rotated linens in storerooms and replenished when supplies ran low.

Education

Certificate IV in Accounting And Bookkeeping - Accounting And Bookkeeping

Global Business College of Australia
Melbourne, Australia
09.2024

Skills

  • Lost and found procedures
  • Inventory and supply
  • Maintenance reports
  • Linens and toiletries replacement
  • Materials Storage
  • Infection Control
  • Room preparation
  • Corporate Compliance
  • Stress Tolerance
  • Work Prioritization

Timeline

Room Attendant

Seasons of Perth
05.2022 - 07.2022

Certificate IV in Accounting And Bookkeeping - Accounting And Bookkeeping

Global Business College of Australia
Lily Li