Lily Lindsay

Started as a Full-Time Sales Assistant in October 2022, and was promoted to 2IC (Assistant Manager) in August 2023 - Current.

• Processed transactions accurately while maintaining a high level of customer service.
• Managed high-stress situations effectively, maintaining professionalism under pressure while serving inappropriate customers and shutting down the situations effectively.
• Adapting to the customer needs and approach, when discussing such intimate and sensitive topics and products.
• Demonstrated high professionalism and discretion while handling sensitive and intimate customer conversations, ensuring confidentiality and respect at all times.
• Balanced visual aesthetics with practical functionality in all display designs, fostering a seamless shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs (Sexyland Funpass Rewards).
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Boosted employee morale by recognising outstanding performance and celebrating team accomplishments (incentives and awards).

Worked every Friday to reach the outcome for my 6 month VCAL work placement requirement

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.

• Assisted customers with prompt and polite support in-person and via telephone.
• Helped customers locate products and checked store system for merchandise at other sites.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Fielded customer questions to share information about products, availability and pricing.
• Input credit and debit card payments in POS system to complete purchases.
• Utilised strong communication skills to effectively upsell relevant add-on products or services during transactions.

Worked every Friday to reach the outcome for my 6 month VCAL work placement requirement

• Interacted with customers by phone, email or in-person to provide information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Completed clerical tasks such as filing, copying and distributing mail.

• Maintained high standards of food safety by adhering to proper storage, preparation, and serving guidelines.
• Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
• Wiped, sanitised and maintained floors, facility, and equipment to adhere with company standards and procedures.
• Supported daily operations by performing cash handling responsibilities accurately and efficiently.

• Assisted with special events or programs.
• Maintained clean, neat and operational facilities to serve program needs.
• Used strong interpersonal communication skills to convey information to others.
• Supported engaging, fun and smooth-running events by helping with organisation and planning.
• Coordinated food, clothing and household items for disadvantaged individuals and families.