Lily-May Middleton

As an assistant manger I have many tasks to help the practice manger do their job more flawlessly, I take this job very seriously. I have thoroughly enjoyed being a manager, making sure everything runs smoothly in relation to patient payments, clinical bills, staff co-ordination, health and safely regulations upheld and elf presentation. I enjoy being challenged.

• Administrative Support:

Manage patient appointments, ensuring efficient scheduling and minimizing wait times.
Maintain accurate patient records and update information as necessary.
Ensure all patients are treated as equal.

• Staff Coordination:

Supervise front desk staff, dental assistants, and dentists by providing guidance and support when needed.

Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

• Patient Relations:

Assist in addressing patient inquiries and concerns,.
Follow up with patients post-treatment to ensure satisfaction and help through any issues.
Promote dental health to youth.

Improved customer satisfaction by addressing and resolving complaints promptly.

• Financial:

Help manage the practice’s budget to algin with the best outcome for their personal needs.
Collect outstanding payments from patients.

• Marketing Team:

Reach out to people via Instragram and Facebook by managing what the clinic posts and who the target audience is.

Working at Chemist Warehouse opened my horizon to the many opportunities retail has to offer, I was chosen to work in the cosmetics isle as they were aware of my passion and expertise for makeup and beauty. My daily tasks included but were not limited to...

• Provided excellent service through active listening skills, addressing customers'' needs effectively .
• Greeted all customers warmly to build welcoming and positive atmosphere within store so i could assist them to my ability for their personalised needs.
• Restocking and rotating sales floor merchandise optimal appearance.
• Increased sales by offering advice on products and by promoting additional products specially within makeup and hair.
• Operated POS terminals and cash drawer balancing.
• Performed end-of-shift operations according to store policies, maintaining accurate til counts and receipt records.
• Used POS system to enter orders, process payments and issue receipts, in both sections fo the store.4
• Learned duties for various positions and provided help to the team by being readily available.

Working at KFC exposed me to a fast paced environment where I and to practice quick but effective thinking. Working well within a team to ensure fresh and delicious foods were prepared for all customers, as well as money handling in an efficient manner. Here is some of the tasks I was given while working at KFC:

• Learned all required tasks quickly to maximize performance.
• Kept work areas clean, organized, and safe to promote efficiency and team safety. While still following all the health and safety regulations of KFC.
• Contributed to team success by completing jobs quickly and accurately.
• Developed strong customer communication skilled.
• Addressed and resolved customer complaints in polite and professional manner.
• Assisted with inventory counts and restocking.
• Gained recognition for delivering excellent customer service.
• Ensured smooth operations during peak periods via effective time management techniques such as task prioritising.
• Boosted team morale and productivity with recognition programs and constructive feedback.
• Enhanced store security measures, reducing incidents of theft and loss.