Lily Milestone
Brisbane,QLD
Summary
A hardworking and diligent character, who is committed to going above and beyond in all tasks. Addresses professional situations with a patient and thoughtful approach, allowing effective solutions to be reached. Through extensive hospitality experience, clear communication has been developed, assisting in all aspects of a working environment. Outside of employment, a double degree is currently being studied in the areas of law, policy and politics, reflecting a key interest in the legal profession. Additionally, passion and dedication is reflected through holding the position of Vice President for the QUT Cheer and Dance Club which competes at a national level, exemplifying the qualities of commitment and discipline. Currently holds an RSA and Blue Card.
Overview
6
6
years of professional experience
Work History
Front of House Employee
The Hamilton Hotel
05.2025 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on operational procedures and customer interaction techniques for optimal performance.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Front of House Manager
Funkateers Pizzeria
12.2023 - 05.2025
- Supervision of front of house operations in a busy hospitality setting
- Management and training of staff members through offering guidance and support in a professional and compassionate manner
- Demonstration of problem solving and communication skills in interactions with challenging customers to effectively reach prompt solutions
- Extensive experience in cash management and payment processes
English Tutor
NumberWorks'nWords Chermside
01.2023 - 12.2024
- Provided students with tailored and structured English lessons in a fast-paced classroom environment
- Created thorough personal lesson plans for each student, ensuring that individual needs were met to foster progress
- Developed strong rapport with students through a caring and patient approach
Front of House Team Member
Funkateers Pizzeria
11.2020 - 12.2023
- Provided customers with clear and friendly communication, exhibiting empathy in the management of complaints and concerns
- Collaboration and communication with other front and back of house staff members in a supportive team to ensure the effective operation of the restaurant as a whole
- Prepared beverages in accordance with the Responsible Serving of Alcohol regulations
Front of House Team Member
McDonalds
08.2019 - 02.2020
- Prepared food and beverages in accordance with company procedures and protocols
- Delivered customer service which centralised on individual needs and concerns
- Performed tasks in a large team environment, demonstrating an ability to work with others in an intense atmosphere
Education
Bachelor of Laws (Honours)/ Bachelor of Justice -
Queensland University of Technology
12.2025
High School - undefined
Craigslea State High School
01.2022
Skills
- Strong work ethic
- Customer service
- Attention to detail
- Professional appearance
Timeline
Front of House Employee
The Hamilton Hotel
05.2025 - Current
Front of House Manager
Funkateers Pizzeria
12.2023 - 05.2025
English Tutor
NumberWorks'nWords Chermside
01.2023 - 12.2024
Front of House Team Member
Funkateers Pizzeria
11.2020 - 12.2023
Front of House Team Member
McDonalds
08.2019 - 02.2020
High School - undefined
Craigslea State High School
Bachelor of Laws (Honours)/ Bachelor of Justice -
Queensland University of Technology