Summary
Overview
Work History
Education
Skills
Timeline

Lily Morgan

Gaythorne,QLD

Summary

I have had plenty of experience serving and helping customers. That is something I’m very comfortable with and enjoy doing.

over the few years in customer service, I’ve also learnt how to open and close a business from the tills to ordering new stock that we need

Overview

6
6
years of professional experience

Work History

Bartender

Turnball Bowls Club
04.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Obtained cash bank and stocked service bar to prepare for operation.

Waitress

Han Sushi Train
06.2020 - 12.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Cleaner

Angie’s Cleaning Business
04.2018 - 05.2020
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.

Education

Year 12 -

Wavell State High School, Wavell Heights, QLD
11.2019

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Customer service expertise
  • Payment Processing

Timeline

Bartender - Turnball Bowls Club
04.2022 - Current
Waitress - Han Sushi Train
06.2020 - 12.2020
Cleaner - Angie’s Cleaning Business
04.2018 - 05.2020
Wavell State High School - Year 12,

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Lily Morgan