Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lily Morris

Lorn,NSW

Summary

Professional with strong background in providing compassionate care and support to individuals with disabilities. Skilled in developing individualised care plans, implementing therapeutic activities, and ensuring client safety and well-being. Strong focus on team collaboration, effective communication, and adapting to changing needs. Reliable and results-driven, with commitment to enhancing clients' quality of life through empathetic and respectful care.

Overview

12
12
years of professional experience

Work History

Disability Support Worker

Cerebral Palsy Alliance
03.2022 - Current
  • Provided assistance in daily living activities eg personal care, community access, cooking, cleaning, maintaining a daily routine, medication assistance, meal time support.
  • Manual handling, hoists ect
  • percutaneous endoscopic gastrostomy, PEG trained
  • Assisted clients in reaching personal goals through targeted skill-building activities and following plans.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
  • Administered medications, and tracked behaviours to keep healthcare supervisor well-informed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Improved client independence by adhering to personalised support plans tailored to individual needs and goals.


CASE MANAGERMENT SPECIALIST

EML
12.2020 - 12.2021
  • Assessing my clients workplace injury in a professional and empathic way
  • Liaising with stakeholders to ensure a safe and timely return to work process
  • Advocating on my CLIENT'S behalf in times of need and suffering
  • Constant communication with all stakeholders to ensure good rapport
  • Organising and planning medical case conferences

RECEPTIONIST

HARRIGANS IRISH PUB AND ACCOMMODATION
08.2016 - 12.2020
  • Helping guests with enquiries, face to face, over the phone and emails
  • Processing eftpos transactions
  • Training new staff members
  • Balancing till at end of day
  • Checking guests in and out and answering questions they have with the surroundings
  • Following day to day check list and making sure every task is finished before I leave

RIDE OPERATOR

SEA WORLD
06.2015 - 08.2016
  • Ensuring guests were safe and having fun always
  • Preforming safety checks with every ride

SALES ASSISTANT

FOOD WORKS
06.2012 - 02.2015
  • Train new staff members in customer service and cashier responsibilities
  • Serving customers at checkout and processing payments for items purchased
  • Processing of eftpos and CC transactions;
  • Answering phone calls from customers and other businesses
  • Balancing checkout tills at schedule times throughout the course of the day
  • Processing payments for store deliveries
  • Restocking groceries
  • Assist in store stock take
  • Familiar with work place healthy and safety practices
  • Assist in setting up and placement of store displays
  • Store cleaning duties as required
  • Fraud awareness (use of fake ID's and stolen credit cards and procedures for dealing with them)

Education

HSC -

MAITLAND GROSSMANN HIGH SCHOOL
12.2014

Skills

  • Customer service skills
  • Organization skills
  • Time management skills
  • Interpersonal skills
  • Communication skills
  • Self-motivated
  • Conscientious
  • Enthusiastic
  • Reliable
  • Strong work ethic
  • Teamwork
  • Flexibility
  • Daily living assistance
  • Housekeeping and meal preparation
  • Personal Care
  • Independent Living Support
  • Relationship Building
  • Documentation skills
  • Client Confidentiality
  • Meal Planning
  • Health and safety
  • Individual Support Plans
  • Feeding Assistance

References

  • Jemma Waugh, Harrigan's Irish Pub and Accommodation manager, 0419 418 938
  • Emily Peacock, EML trainer, 0435 780 296

Timeline

Disability Support Worker

Cerebral Palsy Alliance
03.2022 - Current

CASE MANAGERMENT SPECIALIST

EML
12.2020 - 12.2021

RECEPTIONIST

HARRIGANS IRISH PUB AND ACCOMMODATION
08.2016 - 12.2020

RIDE OPERATOR

SEA WORLD
06.2015 - 08.2016

SALES ASSISTANT

FOOD WORKS
06.2012 - 02.2015

HSC -

MAITLAND GROSSMANN HIGH SCHOOL

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